Hi beautiful Kayla,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear that your Luxies started to look very worn after a month. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Kayla, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Also, please answer the following questions on the general care your Luxies have received:
- How many times have you washed your Luxies?
- What specific shampoo and conditioner do you use on your Luxies?
- How do you brush your Luxies and how often throughout the day? What kind of brush do you use?
- Do you use any heat styling tools on your Luxies? What temperature do you set your tool at?
- Do you use any other styling products on your Luxies?
- Have you tried a deep-conditioning treatment?
Thank you for your cooperation and understanding, Kayla. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“Omg I love these hair extensions! The quality is amazing and blends with my hair so well! My natural hair is below shoulder length but is very thin but blended so well with the extensions!I am so pleased with this hair!”
Hi darling Valeria,
Thank you for your 5-stars!
Valeria, I am thrilled to hear that your Luxies make you feel so glamorous. That is truly wonderful, and we appreciate your love and support of Luxy Hair.
Please continue to enjoy your Luxies!
Warmest regards,
xo
Kerry
Luxy Hair Support
Hi darling Costa,
Thank you for sharing your 5-star review on Luxy Hair.
That is wonderful to hear that our Seamless Mocha Brown set is a great match for your thinner hair. Your photo is adorable, and your hair looks beautiful!
Costa, please continue to enjoy your Luxies and be sure to tag us on Instagram. We'd love to see more photos!
Warmest regards,
xo
Kerry
Luxy Hair Support
Hi beautiful!
I am delighted to hear that you love your Seamless Mocha Brown set.
Kindly reach out to us if you have any questions in the future - we'd love to hear from you again!
Warmest regards,
xo
Kerry
Luxy Hair Support
Thank you for your kind compliments, Sarah. If there's anything we could've done to make your experience a 5-star, please let us know - we're all ears!
Warmest regards,
xo
Takara
Luxy Hair Support
“This is my first time purchasing Luxy Hair and I’m in love!! The quality of hair is amazing, so natural, super sleek and smooth. I’m completely obsessed! I highly recommend luxy hair extensions to everyone!!!”
Hi beautiful Olga,
Thank you for taking the time to share this great review with us!
I'm so happy to hear how much you are loving your Seamless Clip-Ins. I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
