“I’ve been purchasing Luxy hair extensions for over two years now and they have never failed me until my recent purchase. The set that I received looked like all of the other sets I have purchased, but within week two I noticed the hair tangled easily and pieces would melt as I would curl them with my curling iron. This has never happened before with my previous sets, kind of makes me wonder if this hair is fully human hair or not. Kind of disappointed, but continuing to work with what I bought since they are not the cheapest! :( still love this brand, this is the first time I’ve been discouraged from buying from here again.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I’ve tried the original. Those were too thick of the clip area. The seamless is better and much lighter. They last a long time if you are gentle and very consistent with taking care of them. They last about a year. Depending on how much you wear them. The color options are great too.”
Hi Lysa, thank you for sharing your feedback! We're delighted to hear that
your Luxies are blending seamlessly with your hair. Enjoy your set to its
fullest.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
“I bought these clip in for my wedding to add volume to my hair. They were amazing. My hair lasted all night and these were beautiful. They matched my hair so well too.”
Hi Emily! We're delighted to hear that you are enjoying your Luxies. Please be sure to tag any Instagram photos with @luxyhair - we'd love to see you in your set.
“I have short hair and am trying to grow it out. Luxy extensions were a good choice to help me change my hairstyle without having to cut my hair. Color matched perfectly and they are so easy to put in!!”
Hi Harlee,
Thank you for sharing your feedback.
Harlee, we are delighted to hear that you feel this way about your Dark Brown set. Yes, our Luxies are a great way to add length to your natural hair! Please continue to enjoy your different looks :)
Warmly,
Luxy Hair Support
Hi Diane,
Thank you for sharing your honest comments with us. Please continue to enjoy your Luxies and reach out to us at any time. We're available every day of the week at info@luxyhair.com.
Wishing you a lovely day!
Warmly,
Luxy Hair Support
