“I eyeballed this halo for weeks and finally pulled the trigger. I'm a natural red head & have always loved hair extensions but obviously struggled with matching. In the past, I've gotten as close as I can and colored my hair to match - which obviously went very poorly. I knew this was a gamble if it would match or not but I felt confident with the free returns that it would work out. I got this for my wedding but now that it's arrived - I WANT TO WEAR IT EVERY DAY. Even my fiancé was amazed at how well it matched. I called my best friend after I put it in and she didn't even notice. I'm truly in awe. The match is spot on, the install is EASY, and the feel of the hair is unreal. I would buy this over and over again.”
Hi Mollie, wow, this is so incredible to hear! We’d love to see some photos
of you wearing your Luxies on your wedding day! Please send via email to
info@luxyhair.com, or on Instagram by tagging #luxyhairbride.
“This was super easy to use and flawlessly added length and volume to my moms wedding hair look. My mom took her extensions with her to the salon and had them dyed to match her hair. We will def use again.”
Hi Katie, we're delighted to hear that Luxies were the perfect addition to
your mom's look! We'd love to see the custom-dyed shade, so be sure to tag
us in your photos with @luxyhair.
“Great product, but was not happy about the suprise additional $50 charge I had to pay at the post office upon pick-up on top of an already pricey product.”
Hi Terri,
Thank you for taking the time to send us your honest comments.
We're sorry to hear that you were charged a customs fee. As mentioned at checkout, orders outside of the U.S. may be subject to fees and taxes as levied by your local customs office.
Terri, please feel free to reach out to us at info@luxyhair.com, if you have any further questions about this. We're here and happy to help!
Warmly,
Luxy Hair Support
“Loooooovvvvvveeeee Luxy hair products, I’ve bought 3 20in halo extensions and one 20in pony luxy hair piece. This is the worst one I’ve purchased yet. So bummed because you can’t really tell the quality till it’s opened up. Once it’s opened, you can’t return it. It just felt pre-owned or used. I haven’t applied any heat yet and already have burnt hair pieces, not sure how that’s even possible. One of the clips that hold to your natural hair is already called off and I need to re-sow it at this point. This is the worst one I’ve owned yet. Ive never had any issues with Luxy hair pieces but this latest purchase was a big disappointment. Hopefully it was just this one piece, but I am skeptical now to repurchase. Ive only owned this halo piece for maybe 2 months and it feels like I’ve owned it for 6-8 months with the hair quality. Hopefully this won’t be a reoccurrence with Luxy. Overall if your new to the extension game, halos are the best. Very low maintenance and quality is there except for this last purchase.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I’m a natural redhead, and I’ve NEVER found a hair product that matches my color in my 27 years of life. I got the Halo expecting to be disappointed but NOPE- it literally could be my own hair! All of my friends and family are amazed. Gingers, look no longer- this is your match!”
Wow, that is wonderful to hear, Courtney! We're thrilled to hear that our
Natural Red shade is a perfect match for you. Please feel free to tag any
photos of Instagram with @luxyhair - we'd love to see you in your set!
“The shade was a perfect match for my natural red hair. I have light auburn hair with some gold strands and some darker auburn strands and it was the perfect blend of multiple red/blonde/brown shades that real redheads have naturally. If you're a redhead you know how hard it is to find products made for you. Take a look at my IG @melissaembury to see pics of my shade. It's also waaaaay lighter and so much more comfortable than the Luxy clip-ins. I used to use Luxy Hair strawberry blonde 20" in their heaviest weight, dyed to match my red hair but the colour was never close enough to my natural shade, the clips pinched my head and took forever to put in. The halo also takes like 5-10 mins to put in and it blends so well. I'm over the moon about the halo! This is my 2nd time purchasing with Luxy and my last set lasted me 3 years due to the high quality. I have very thick hair and the halo in 180g was enough to completely blend which surprised me. Thank you for making Natural Red! Please keep this shade forever!!!!!”
Wow, thank you for your wonderful comments, Melissa. We're delighted to
hear that you are enjoying our Natural Red shade, as well as our Halo
collection. Kindly reach out to us if you have any questions about your set
in the future. We're here and happy to help!
“Only giving 4 stars because I don’t feel this is a natural red shade. It is a bit redder than natural in my opinion, so I returned mine. However, I could tell the quality is amazing on these extensions! Luxy is also very professional and handled my return so smoothly. They will quickly answer any questions you have! The price is worth it! My only criticism is I wish they had a couple more red shades available!”
Dear Lindsey,
Thank you for your feedback here. We're delighted to hear so many positive comments.
Lindsey, I am happy to pass along your comments regarding our red shades to our Product Management team for consideration.
Thank you again!
Warmly,
Kerry
Luxy Hair Support
