“Please save your money!!!! Buy from another company. I purchased a set of 20 inch hair is thing. The ends don’t blend super thin at the ends. When I first got the extensions I reached out to show them a picture of what looked like split ends and how some pieces of the hair were short at the top. They told me that’s the way they were designed to blend with natural hair. I have only used the extensions once and I almost have a year with them. They won’t blend with my natural hair took them in to my stylist and she suggested to cut them to my hair length to maybe use for volume. I purchased them for length. I reached out to Luxy hair a second time their customer service brushed off my concerns and suggested I purchase a volume set to add. Which is ridiculous because I’m already not happy with the quality. They don’t care for their customers. Please try looking elsewhere and save yourself 280 dollars. Very disappointing that they are not willing to help but give out free extensions to Influencers.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I absolutely love the color combo and the quality of these seamless extensions! I got the 20” and trimmed them into layers to blend better with my hair which I 100% recommend everyone to do when they buy any kind of extensions. It blends so well with my hair, people can’t even tell I’m wearing extensions. The contrast in the highlights creates such beautiful dimension making my hair look so luscious. I also love how these do not turn matte which means it’s great quality! As long as you take good care of your extensions, they will last you a really long time. I have been wearing extensions on and off for the past 10 years so I know a thing or two when it comes to extensions. This is my third purchase from Luxy Hair and I highly recommend this brand to everyone I know!”
Hi Lara! We are thrilled to hear that your Luxies are "the best extensions
I ever had". Please continue to enjoy your Ash Brown Highlights set and
reach out to us any time at info@luxyhair.com. We'd love to hear from you
again!
“Let me start by saying I’ve had Luxy extensions before- about 5/6 years ago I believe. They were way better quality and super thick back then.
Now: I purchased the 16” seamless clip-ins in ash brown w/ highlights. Primarily to wear for my wedding. This hair color matches my hair perfectly, and it’s soft, but there is just not enough hair. I’m really disappointed I spent so much money on such a small amount of hair. It is like less than half the amount of my ponytail when I hold it.
When it’s clipped into my head, you can see how full my hair is and it’s just long skinny strands with big gaps. Luxy, you guys should really send about twice the amount of hair you do for almost $300. I feel kind of ripped off and hate that I can’t send it back.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Arianna!
Thank you for reaching out to us. We're thrilled to hear that you are enjoying your Luxies. Please be sure to tag any photos on Instagram with @luxyhair - we'd love to see you in your set!
Warmly,
Kerry
Luxy Hair Support
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“Loved my extensions! Wore the 20” ashy brown/blonde extensions for my wedding and without trimming them by my regular hair stylist beforehand (as I wanted to do but could not get availability), I would say the extensions were seamless to my natural hair!!”
