Hi Iliana, We really appreciate you sharing your lovely feedback with us!
We truly appreciate your love and support of Luxy Hair. Please continue to
enjoy your Luxies!
“I purchased the 20 inch Seamless Ash Brown Highlight's extensions. I would consider my hair to be thin but a lot of it. I have layers and would say my hair is around 16 to17 inches without extensions. For the most part, I am very happy with how the Luxy hair extensions turned out! I can honestly say for the amount of hair, with the seamless extension it did not hurt as much as I thought it would the first time wearing these. Once I knew the color had matched, I had purchased the classic, halo and pony as well. As far as selecting color, I had sent a picture in. They recommended the sandy blonde; however, I mentioned I have some brown and blonde mixed. After seeing this color with sandy blonde and ash brown, I had asked if they thought it was a good match since they knew this was my blonde shade. They were helpful and advised either would work and I am glad I went with this pair! Honestly, it is Beautiful hair that styles and curls well. I purchased the signature curler and love the curl it makes for the luxies. I have not yet had the chance besides trying on the classic, halo and pony to "actually wear out."
I would love to attach a photo to the review, but do not know how :(”
Hi love! Thank you for your detailed review. It is a pleasure to read. We
are delighted to hear that the Ash Brown Highlights shade worked out well
for you. Please be sure to tag any photos on Instagram with @luxyhair -
we'd love to see you in your set! In the meantime, please feel free to
reach out to us at info@luxyhair.com if you have any questions in the
future. We're here and happy to help.
“Nice quality but not very thick. I have thin shoulder length hair with a blunt cut, with all the extensions in you can still tell my natural hair line vs the extensions.
With shipping to CAN this cost me $400 (with duty) to which I didn’t mind paying at the time for a good quality product but after receiving it, it was not worth it for me seeing as how I’ll probably have to cut them drastically to make them blend better.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Anthea! Thank you for your review - we're so happy to hear the Ash Brown Highlights shade was a perfect match for you. We’d love to see your photos! Be sure to tag your images with @luxyhair. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.y
Dear Julia,
We really appreciate you sharing your lovely feedback with us!
Julia, we are thrilled to hear that you are enjoying your 20" Seamless Ash Brown Highlights set. As this is a new shade for us, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please enjoy your set!
Warmly,
Kerry
Luxy Hair Support
“Extensions themselves were nice, colour matched well and they were very soft. However, I was disappointed with the quality of some of the accessories I ordered. I got the Hair Extension Styler and was excited to use it, but when I received it the quality of it wasn’t great. It looked like it had been used. It was scuffed, there were long scratches on it (even though it came wrapped in plastic in its own box) and had chipped tongs on the end that the hair got caught and pulled when I tried putting them on. So sadly I probably won’t use that. I also got the Carrier which I will use, however the quality of the branding on the actual product was low. Definitely doesn’t affect its use but just stood out to me.”
Hi Katelyn! We’re really sorry to hear that your Deluxe Hair Extensions Styler arrived this way - it will be our pleasure to help you. Please respond to this email with a photo of it. Our team will keep an eye out for your email. We look forward to helping you further with this.
