“Cute Hair, very silky, unfortunately didn't match at all but had already opened the box so unable to return. Make sure you explore your packaging for the little sample hair to make sure you match it to your hair otherwise cannot return, even if unworn, after opening.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
“It was too yellow. Through trial and error with the two wefts, i was able to do the right amount of purple shampoo, conditioner, and water to wash my halo. It’s a perfect match now. I wish i never had to tho as it’s not as straight as before…i haven’t tried curling it yet tho.”
Hi Lytashia,
Thank you for your feedback on this and we're passing it along to the Luxy Hair team for consideration.
Please reach out to us at info@luxyhair.com for any further help with this - we're here :)
Warmly,
Kerry
Luxy Hair Support
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Simonetta,
Wowwww! You look incredible and your hair is gorgeous! What a beautiful color. Thank you for sharing.
Please continue to enjoy your Luxies for special occasions, as well as every day use. We're available at info@luxyhair.com for any questions that you may have :)
Warmly,
Kerry
Luxy Hair Support
“Love these extensions! These are by far my favorite and I’m 10 years + experienced in hair extensions. I wish They could figure out the halo string a little better. Way too big for my head even the xxs but I just cut it and adjusted it myself.”
Hi Tori, Thank you for sharing your feedback. We're delighted to hear that
the your Luxy Halo is your favorite hair set by far. We're also happy to
pass along your feedback on the Halo wire to our Product Management team
for consideration. Please reach out to us at info@luxyhair.com if we may
help you further. It will be our pleasure.
“Purchased the platinum blonde halo. It is awesome. Had to tone the piece as it was quite yellow compared to the colour of my daughter's hair.
It is VERY thick, straightens nicely. Haven't tried curling yet. Love that we got extra clips and band sizes. She loves it and it blends so nicely.”
Dear Nicole,
Thank you for taking the time to send us your lovely comments.
We're happy to hear that this set worked out well for your daughter. Please reach out to us at any time at info@luxyhair.com with any questions - we'd love to hear from you again!
Warmly,
Luxy Hair Support
“Absolutely love the quality. Costs Significantly less than competitors but incredible quality. Just wish the ban was longer, wrapped around head more so you wouldn’t need side clip ins.”
Hi Cindy, We really appreciate you sharing your lovely feedback with us! It
is wonderful to hear that you are enjoying your Platinum Blonde Halo. We're
also happy to pass along your feedback to our Product Management team for
consideration. Please reach out to us at anytime at info@luxyhair.com -
we'd love to hear from you again!
