Hi Isabelle,
We really appreciate you sharing your lovely feedback with us! The Platinum Blonde shade looks gorgeous on you. Please continue to enjoy your Luxy Hair set!
Warmly,
Luxy Hair Support
“I wasn’t happy with the color. I needed the brightest blonde and thought I could tone them like my Bellami extensions. These went patchy with the purple shampoo. These were very yellow. I wouldn’t say platinum at all. I also didn’t like how blunt they are”
“Been using extensions every brand from Bellami to everything for over 15 years and Luxy is it!!!
I will say that there’s been one time that I ordered a set that seemed to be of somewhat lower quality they didn’t end up lasting me as long as they normally do with everyday wear!
However every other time I’ve ordered these they’re the softest, highest quality LEAST TO TANGLE which is a deal breaker for me because most brands tangle horribly!
These last me the longest several months I tone mine soon as I get them and they come out perfect! The clips are strong the wefts are good! Buy them you’ll love them!!”
“Good hair extentions. But are second to my zala ones by ALOT.
if I was able to order zala in England I would.
I didn't realise how lucky I had it whilst living in Australia.
Was told when enquiring about shipping to England that luxury was one of their sister brands.
The price is similar but the quality isn't.
Zala are way thicker. From root to tip.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
“I can only give four stars because I haven’t had or worn them enough to see how long they last with proper care. Also, they do have a smell when wet.”
We are so happy to hear your feedback and we're shared it with the Luxy Hair team! Please feel free to reach out to us if there if you have any concerns with your Luxies, Jen.
Warmly,
Kerry
Luxy Hair Support
“I like the extensions. The container the extensions came in was busted up which was a little bit of a disappointment, but overall I think the extensions were nice and it comes with a LOT of hair so if you have thick hair this is perfect for you”
Hi Reece,
Thank you for sharing your honest comments.
Reece we're sorry to hear that the order arrived damaged to you. Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure.
Warmly,
Kerry
Luxy Hair Support
“These extensions are great! I've washed them 3 times so far and they are still like new. I had to tone them by putting purple shampoo into warm water and dunking the hair until it matched my color the quality of the hair is so good. I was ordering my extensions through another brand whose hair only lasted until you washed it the first time. I'm so glad I found Luxy. I will stick with Luxy from here on out. Thank you Luxy!! Ps. The other brand never used to be like that, then all of the sudden it was, like they started getting cheaper hair I'm a forever Luxy girl now♡♡”
Hi Christina,
We truly appreciate your love and support of Luxy Hair. Please reach out to us at any time - we'd love to hear from you again!
Warmly,
Kerry
Luxy Hair Support
