“I got the 220g 20” hair extensions in Jet Black. Since I have a lot of hair with a very blunt hair cut, the 220g isn’t enough hair. You can very obviously see the difference between my hair and the fake hair, so I had to buy another 220g set from Bellami to fill it out. I don’t like that Luxy’s most thickest hair is only 220g, i wish they had 260, 280, etc for my hair type. Also, I don’t like that the ends of the extensions are very blunt, the hair cut it just straight ahead so it’s awkward at the ends, I had to cut them to give them better shape. Also, on my 4 clip weft, a clip fell out of it on the second use. I live in California and bought my extensions on a Wednesday and paid $20 for overnight shipping, and I received my extensions a week later! I was so upset.
Overall the hair is nice, the price is good. I don’t think I would buy from them again after trying Bellami because the hair cut of bellami’s are a lot nicer and they have a lot more options of hair color, grams, and inches, all for around the same price as Luxy.”
Hi beautiful Lizeth,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear of your unpleasant experience with our hair extensions and the delivery time. I appreciate all your observations regarding the thickness, thinner type ends, broken clips and the cut on the ends compared to Bellami. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, dear Lizeth, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Lizeth. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Patricia
Luxy Hair Support
Thank you for taking the time to share your positive and honest review on our website, dear Nadine! We sincerely appreciate your loyalty to our brand.
Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmest regards,
xo
Patricia
Luxy Hair Support
“I’ve been meaning to write up a review on my Luxy Hair Extensions for a while!
Because my hair is super thick, I was extremely nervous that even with choosing the thickest option Luxy offered, it wouldn’t be enough hair — which is why I added on the volumizer weft. Let me tell you: I WAS WRONG. When I received my extensions they were so perfect in every way. Colour, length, thickness, and texture were literally perfect - I have 0 complaints. I don’t even need the volumizer! I am so happy I made this purchase. I wear my Luxys almost every day, and they make me feel so much more confident. I love them and 100 percent recommend.”
Hi darling Alessia,
Thank you for your 5-star review on Luxy Hair. It was a pleasure to read.
I’m glad to hear how much you’re enjoying your Luxies. It would mean a lot to me if you could share your same thoughts on our Facebook page (www.facebook.com/luxyhair/reviews) or our TrustPilot page (www.trustpilot.com/evaluate/luxyhair.com) as it can be helpful to others considering purchasing from Luxy Hair.
Thank you again for your kind words. If you have any questions about your extensions, feel free to email our Support team at info@luxyhair.com. We’re always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Patricia
Luxy Hair Support
“I'm actually a really lazy person when it comes to my hair. I always have them up in a bun and just leave them alone.
Since I got my Luxys I'm very creative with my hair. They gave me a lot more confidence and I just feel like no one can tell me nothing! :D
At first I was a little oberwhelmed by this ton of hair but it was definitely the right choice buying them!
And I have to say my mom is a professional hairdresser and she fell in love with them as well so well done Luxy Hair! Well done! :)”
I totally feel you - my Luxies add a whole other dimension to my hair, and definitely gives me a confidence boost! Your hair looks absolutely stunning, and I am so happy to hear you love them! Enjoy :)
Warmest regards,
xo
Vanessa
Luxy Hair Support
“Luxury is an understatement! These clip ins are so luxurious I love them, they curl so nice as well, my hair dresser gave me a blow out and she said she felt like she was going my real hair! And they blend so well! I got clip ins from another company and they have this shiny part at the clip and was so hard to blend :( but not these! And they are super long and does not shed AT ALL seriously the best ones, you wash them and go back to looking brand new I love them! Thank you”
Hi beautiful Rosa,
Thank you for taking the time to share your lovely feedback with us!
I'm delighted to hear how much you are enjoying your new Jet Black Luxies and I'm glad that your stylist really likes their quality also. I also appreciate your feedback that they are comfortable to wear and shed very minimally. I must say, you look absolutely incredible in them!
Please continue enjoying your new Luxy Hair extensions and if you ever have any questions, we are always here and happy to help. We can be reached at info@luxyhair.com.
Wishing you a wonderful day!
Warm regards,
xo
Patricia
Luxy Hair Support
