“I went to the hairstylist, to have it customized to my hair. Which took a bit of time to match my texture of hair. She also found an orange hair in the hair which I really don't mind as much. I wish the site would promote other ethnicities or if not have the anmbassors infirm other ethnicities that it may not match their hair as well”
Dear Beverly,
Thank you for taking the time to share your review.
I'm sorry to hear that there was an orange hair found in your set. Also, I sincerely appreciate your feedback for promoting other ethnicity's. I'll be happy to clarify.
Beverly, our hair extensions are made of 100% remy human hair, and do blend in with any different hair textures. For African American hair, we do suggest that the hair be relaxed for a better blend.
To see some examples of people wearing our extensions from different backgrounds, please check our Luxy Hair Love Instagram showing customer photos: https://www.instagram.com/luxyhairlove/?hl=en
Lastly, in regards to the orange hair, I do apologize for this. I suggest to cut it out and it will not impact the thickness of the weft at all.
However, if yo'd like to discuss this further, we are always here to help. Feel free to email us at info@luxyhair.com.
Wishing you a great day,
xo
Patricia
Luxy Hair Support
“These extensions are very luxurious and comfortable . I love how thick and easy to style they are ! Yes, they are pricy, but they are definitely worth the price. Would definitely buy in the future .”
Hi beautiful Claire,
Thank you for sharing your 5-star review!
I'm so happy to hear that your new Off Black Luxies are luxurious and comfortable. Also, I appreciate your feedback that they are thick and easy to style. Your hair look absolutely beautiful in your photos :)
Claire, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
As a friendly reminder, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Thank you for your support and have a great day!
xo
Patricia
Luxy Hair Support
Hi beautiful Estivalys,
Thank you for sharing your 5-star review!
I'm glad that you love your new Off Black Luxies. I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Lastly, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Aurora,
Thank you for taking the time to share this great review with us!
I'm so happy to hear that you think your new Off Black Luxies are really good quality and the best extensions in your opinion. You look stunning in your photo, dear Aurora :)
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
As a friendly reminder, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I am here to help.
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“Color close to mine, thick and very good quality hair, awesome customer service!! Easy to clips and stay fix on the hair!
Just disappointed by the shipping cost from Hong kong..”
Hi dear Dennis,
Thank you for sharing your wonderful review on Luxy Hair!
I'm delighted to hear that you are so happy with your new Off Black Luxies, and that they are thick and good quality. I'm glad that you also enjoyed the customer service - we always do our best :)
I'm sorry that you did incur additional fees at the time of delivery. When changing which warehouse your order was being shipped from, it was mentioned to you that this may happen. Sadly, this is out of our control and it is a tax imposed by your government.
Please know, dear Dennis, if you ever have any questions now or in the future, feel free to e-mail me at info@luxyhair.com. I am here to help.
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Tina,
Thank you for sharing your positive review!
I'm delighted that you feel your new Off Black Luxies are excellent as well as the service. I appreciate your feedback :)
Tina, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Lastly, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“As usual, amazing hair, fast delivery (swirtzeland), full from top to bottom! what else? If you had wavy hair it would be awesome for many people i think!”
Hi beautiful Juliana,
Thank you for sharing your 5-star review on Luxy Hair!
I'm delighted to hear that you are pleased with your new Off Black Luxies, as usual, and the shipping was fast. Also, I appreciate your suggestion for wavy/curly hair. I will definitely bring this up to the team.
Juliana, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Lastly, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Thank you for your support and have a great day!
xo
Patricia
Luxy Hair Support
Hi dear Sharlicia,
Thank you for your 5-star review on Luxy Hair!
I'm delighted to hear that you love your new Off Black Luxies. I sincerely appreciate your loyalty to our brand :)
Sharlicia, I encourage you to sign up for our Luxy Rewards program as it is an easy way to build up points and redeem for discounts off of future purchases.
To sign up, all you have to do is visit our website (www.luxyhair.com) and click on the Luxy Rewards tab on the bottom left hand corner to create an account. Once an account is created, you can refer friends, leave a review, like us on social media and much more which will all reward points to your account.
Please know, dear Sharlicia, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I am here to help.
Wishing you a beautiful day,
xo
Patricia
Luxy Hair Support
