Hi beautiful Laura,
Thank you for sharing your review :)
I'm glad to hear that your new Off Black Luxies are very soft and shiny. I also appreciate your feedback regarding the Off Black shade.
I am happy to confirm that since Luxies are made of 100% remy human hair, they can be dyed a darker shade by a hair stylist. When doing so, I suggest to test it first on the smallest weft in the set, prior to dying it fully, so that you are happy with the results.
Please know, dear Laura, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Thank you for your support and have a great day!
xo
Patricia
Luxy Hair Support
Hi beautiful Nabeel,
Thank you for sharing your 5-star review on Luxy Hair!
I'm so happy to hear that you think your new Off Black Luxies are amazing, and they have helped you become more confident in your hair. Your feedback means so much - thank you!
Nabeel, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Lastly, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I am here to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“Love these extensions. Fit very will and blended nicely. Only issues is they get incredibly tangled and im constantly having to keep a brush on me so they don't look natted.”
Dearest Veda,
Thank you for sharing your lovely review on Luxy Hair!
I'm so happy to hear that you love your new Off Black Luxies and that they fit well and blend nicely.
Since Luxies are so long, they are bound to tangle even with minimal activity. I suggest to brush them often while wearing with a soft bristle brush to keep them soft, fluffy and tangle free :)
Please know, dear Veda, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I am here to help!
Wishing you a beautiful day,
xo
Patricia
Luxy Hair Support
“my hair was so damaged to the point it was breaking shorter than shoulder lenghth, these extensions helped me regain my confidence!! received many compliments”
Dear Vivian,
Thank you for sharing your wonderful review on Luxy Hair!
I'm glad to hear that your new Off Black Luxies regained your confidence in your hair. I'm sure you look stunning in them explaining all the compliments :)
Vivian, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
As a friendly reminder, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Talya,
Thank you for sharing your 5-star review!
I'm glad to see that you are pleased with your new Off Black Luxies.
Please know, dear Talya, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I am here to help!
Wishing you a lovely day!
xo
Patricia
Luxy Hair Support
“And I'm not just saying that. I normally think customer service needs to be improved, however, with Luxy I was over-the-top impressed. Upon placing my order, I sent an email with a request, and did not even expect a response (since my expectation for customer service is low). Within an hour, I received a very flattering & effective response stating exactly what I wanted to read. And it was not just fancy, happy words... I also received my Luxy's within a week (even with the Canada Day long weekend). I was in awe & could not believe this extraordinary customer service. Not only that, my Luxy's are everything I imagined & more and I received tons of compliments all week.. I'll always be grateful for the prompt service I received especially during a important week in my life.”
Dearest Lisa,
Thank you for sharing your super positive review on Luxy Hair. I'm thrilled to know how happy you are with the overall buying experience with our company.
Lisa, I'm delighted that you were so impressed with the customer service you received, from the moment that you placed your order and sent a request, to the very fast shipping. We always do our best, dear Lisa, and it's a pleasure to help whenever we can.
To top it off, it's lovely to hear that your new Off Black Luxies are everything you imagined and more. I sincerely appreciate all your feedback.
Lisa, I would love to see some Before and After photos of you with and without your Luxies, or from your sister's wedding, for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know, dear Lisa, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Thank you for your support, and have a wonderful day!
xo
Patricia
Luxy Hair Support
Hi beautiful Lindsay,
Thank you for sharing your lovely review!
I'm delighted to hear that your new Off Black Luxies are the best extensions you've ever had :) I appreciate your feedback!
Lindsay, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“I Always get my hair from Luxy but for some reason this order of hair was thinner than what I expected. This is the first time I've had to deal with this but it's too late to send it now. Hair is good quality. Just disappointed.”
Hi dear Aleah,
Thank you for your review on Luxy Hair.
I'm sorry to hear that your recent Off Black Luxies seemed thinner than usual. I'll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Aleah, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please e-mail info@luxyhair.com with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, dear Aleah. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Patricia
Luxy Hair Support
