Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“These are legit human hair. They even have split ends which is great because fake hair doesn’t have split ends! Lol I have a bob and the 220g has enough volume to look good with none of my real hair adding volume to it.”
“A little background on my hair- naturally black, thick and never been dyed. I originally messaged Luxy on Instagram because I didn’t want to just buy whatever and needed some insight on what color they think would be perfect for me. I sent them pictures of my hair in natural light and when the sun is shining on it. I bought exactly what they said and oh my goodness, it is literally the perfect freaking shade. I originally got extensions to hide the “side bangs” that were botched at the salon but it does more than that! I was a bit hesitant to be honest when I went on YouTube and looked at reviews but I realized everyone has certain bad experiences because in the comments, people were saying they never had an issue with Luxy and I also went on Tiktok and Facebook groups to make sure I’m buying quality extensions as well as Instagram Luxy tag photos. I did my research and everything for a week because I didn’t want to have a bad experience with my first hair extensions. I’m really glad I went with Luxy!! Literally the best purchase!”
Oh, thank you for sharing, love! We're so happy to hear that after much
research, you are so pleased with your Luxy Hair set and that the color is
"literally the perfect freaking shade". That made our day!
“I absolutely love my Luxies. I’ve never bought extensions before and this truly was the best I could do! I bought them for my wedding and they were perfect, couldn’t even tell I was wearing them all night and they stayed secured throughout all the dancing. Would absolutely recommend these for anyone!”
Hi Bella,
Thank you so much for your 5-star review of Luxy Hair. We are absolutely delighted that your Luxies helped you rock your dream look all day long for your wedding! We’d love to see some photos of you wearing your Luxies on your wedding day. Please send via email to info@luxyhair.com, or on Instagram by tagging #luxyhairbride.
Warmly,
Luxy Hair Support
“I love my hair extensions! The color match is slightly off but it’s okay with me. It smell a weird like synthetic smell. It little thin from the bottom part and On the root it really thick.”
Hi Crystal, thank you for taking the time to share your honest review on
our website. We're glad you're enjoying your Luxies. To kindly let you
know, Luxy Hair extensions are made from single drawn hair which has a
standard hair ratio where the hair contains a combination of varied hair
lengths and does not undergo an additional sorting process to pick out
shorter hairs. The hair is thick at the top and tapers off at the bottom,
similar to how natural hair grows. If you ever have any questions, feel
free to reach out to info@luxyhair.com. Our team is always happy to help.
Enjoy your Luxies to the fullest!
Hi love! We���re really sorry to hear that you���re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven���t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
