Hi darling Leticia,
Thank you for taking the time to share this lovely review with us.
I'm delighted to hear that you love your Off Black Luxies, that they are full and thick, and worth every penny.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day, dearest Leticia
xo
Azra
Luxy Hair Support
“I've been using Lucy for 5 years but one time I wore them in the rain & they got soaked after that I had to throw them out because you couldn't brush them they were complete trash, the hair good but y'all need to make them prone to that”
Hi darling Oxana,
Thank you for taking the time to share this review and feedback with us.
I'm thrilled to hear that you have been enjoying Luxy Hair extensions for 5 years!
In regards to wearing your Luxies in the rain, we state on our website here, http://support.luxyhair.com/customer/portal/articles/2580992, that Luxies should rarely come in contact with water, except to wash them every 15-20 wears.
This is because water is extremely drying on the hair which can cause excessive tangles, unless deep conditioned immediately after. We recommend for you to be mindful of weather conditions before wearing your Luxies to avoid any issues with weather damage.
Oxana, if you have any other questions or concerns regarding your Luxies, please do feel free to reach out to me at info@luxyhair.com. I will be more than happy to help!
Wishing you a beautiful day,
xo
Azra
Luxy Hair Support
Hi beautiful Danielle,
Thank you for your honest review on Luxy Hair.
We appreciate your feedback - do you have any suggestions to recommend that would have made your experience a 5 star? We are always looking for ways to improve to help make your experience amazing.
I look forward to hearing from you again, Danielle!
Warmest regards,
xo
Takara
Luxy Hair Support
Hi dear Amy,
Thank you for your review on Luxy Hair.
I'm delighted to hear that you're loving your Luxies, and that you find your Off Black set to be beautiful hair. This shade has such a beautiful combination of black and brown undertones and is personally one of my favourite shades :)
If you ever have any questions regarding your set, beautiful Amy, please feel free to e-mail me any time at info@luxyhair.com. I'm here and happy to help.
Warmest regards,
xo
Takara
Luxy Hair Support
“My hair extensions are great! I can't really complain. They are thicker then most brands I tried. They blend perfectly with my thick hair. The color matches perfectly! The only downside is that I personally feel like this brand tangles faster then other extensions I have tried. I can use other brands up to a year and then some...with this brand I change it every 6 months...which is still not that bad.
If you want thickness this is the brand for you. Just be prepared to replace them twice a year.”
Hi beautiful Selena,
Thank you for taking the time to leave this lovely review!
I am thrilled to hear that you are totally satisfied with your Luxy purchase, and that the extensions are thicker than most brand you have tried, blend perfectly with your thick hair, and are a perfect colour match.
I also appreciate your feedback regarding tangling. To kindly let you know, Luxy Hair extensions can last anywhere from 3-6 months, up to a year, or longer, depending on how often they are used, and how they are cared for.
In order to keep your Luxies tangle-free and smooth, I recommend to try a deep conditioning hair treatment mask on the extensions for at least 4-6 hours or even overnight. This restore moisture and nourishment to the hair, maintaining smoothness and silkiness.
Selena, if you have any questions regarding your Luxies, please feel free to reach out to me. I'll be happy to help!
Wishing you a beautiful day,
xo
Azra
Luxy Hair Support
Hi darling Jessica,
Thank you very much for taking the time to share this lovely review with us!
I am delighted to hear that your are totally satisfied with your Luxy purchase and that our fast processing and shipping times, quality of hair, colour match, and customer service were all top notch. Yay!
If you ever have any questions regarding your Luxies, dear Jessica, please do feel free to reach out to us at info@luxyhair.com. The Luxy Hair Support team is always happy to help and we respond to all messages within 24 hours, 7 days a week.
Wishing you a beautiful holiday season,
xo
Azra
Luxy Hair Support
“I love everything about my Luxy hair extensions. The color matches so perfectly that even I cannot tell where my natural hair starts and the extensions begin! Also the quality is amazing and stayed that way even after a year of use. I am now on my second set and I will always be a customer. Thank you
-Adriana Thompson”
Hi beautiful Adriana,
Thank you for your kind review on Luxy Hair :)
I'm thrilled to hear that you're loving your Off Black Luxies - everything from the perfect color match to the amazing quality. We pride ourselves on the quality of our extensions, so it's always great to hear these kind of compliments come directly from our customers.
We truly appreciate your continuous love and support, Adriana, it means the world to us. If you ever have any questions regarding your set, please feel free to reach out to the Luxy Hair Support team at info@luxyhair.com. We are always here and happy to help you.
Wishing you a happy holidays!
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Leah,
Thank you for your kind review on Luxy Hair :)
I'm thrilled to hear that you're loving how soft and beautiful your Off Black Luxies are. I'd love to see how you style and wear your set - we feature customer photos on our @luxyhairlove account (www.instagram.com/luxyhairlove) and would love to share your photo and feedback as well. Please be sure to share some photos with us via e-mail at info@luxyhair.com or hashtag #luxyhairlove on Instagram if your profile is public.
Wishing you a lovely day, Leah!
Warmest regards,
xo
Takara
Luxy Hair Support
