“I got the Off Black #1B - 20" (220g). I have layered hair so I wanted the thickest set so I could layer them a bit to match my hair and look natural. I was slightly disappointed by the thickness. I think you should offer an option of same weight of hair only a shorter, thicker pack of hair extensions as I ended up cutting about 2 inches off them as they were too long and I felt that this was hair wasted that could be on another clip or 2. Other than that love the hair, usually lasts me about 7 or 8 months and I use a lot of heat on them. Will buy again.”
Hi beautiful,
Thank you for your honest review, and for your feedback. I really appreciate it.
We are working on creating shorter lengths for our customers - it's been highly recommended :) Stay tuned!
Wishing you a beautiful day and a Happy New Year!
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Marie-loren,
I sincerely appreciate you sharing your feedback with us.
I am happy to hear that you are pleased with the quality of your Off Black set.
Please note that we recently launched our Loop Hair Extensions Brush. This brush is ideal for brushing your Luxies, and removes tangles seamlessly. You may find this new accessory on our website.
Marie-loren, please let me know if you have any other questions or concerns. We are here to help you further.
In the meantime, please continue to enjoy your set!
Wishing you a lovely day.
Warmest regards,
xo
Kerry
Luxy Hair Support
Thank you for taking the time to share your positive and honest review on our website, Anitha!
Wishing you a lovely rest of your day!
Warmest regards,
xo
Patricia
Luxy Hair Support
Hi beautiful Dania,
Thank you for your 5-star review! I am thrilled that you think your 220g Off Black Luxies are the best hair extensions.
Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I've been using my pair everyday for about 4 months now, and they are still extremely soft and shiny. I am really happy I made the decision of going with Luxy for my first pair of hair extensions and I can't wait to purchase their seamless set next”
Hi beautiful Pui,
Thank you for taking the time to share this lovely 5-star review with us.
I am so happy to hear that your Off Black Luxies have remained extremely soft and shiny after months of use! I also wanted to thank you for choosing Luxy Hair for your first ever extensions.
Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“LOVE LOVE LOVE MY EXTENSIONS!!! Although I got the 220g, I wish I had gotten the 160g because I’m a first time extension wearer & the heaviest bundle is too much for my head to handle. I referred to the photos on the website and watched many YouTube videos, but I still had difficulty differentiating between the 160g & 220g for myself. Maybe increase the variety in before and after photos that include different hair types and lengths. Some 160g & 220g after photos looked similar to me. Other than that, I love them! I got them because I wanted extra volume & they blended in perfectly with my hair. None of my friends could tell I was wearing them! Thank you Luxy”
Dearest Angel,
Thank you for taking the time to share your honest review with us. It was a pleasure to read.
Thank you for choosing us for your first ever hair extensions! I am thrilled to hear that you love your new 220g Off Black Luxies and that they blend in perfectly with your hair and help you achieve extra volume.
Thank you for your feedback on having more before and after photos - I sincerely appreciate it. We are currently working towards this. Please be sure to check out our @luxyhairlove page on Instagram for more before and afters. As a general rule of thumb, it’s always better to opt for a heavier set and have too much hair, than to opt for a lighter set and not have enough hair. If you find that there are too many wefts, you can simply take out a few of them to lighten up the weight.
Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
Dear Chen,
Thank you for your 5-star review!
I'm delighted to hear that you are pleased with your Off Black set, and that you will recommend Luxy Hair to others. I appreciate your support and loyalty.
Chen, kindly let us know if you have any questions or concerns in the future that we can help you with. Our Customer Service team is available every day, and we respond efficiently to our customer inquiries.
Wishing you a lovely day!
Warmest regards,
xo
Kerry
Luxy Hair Support
Dearest Courtney,
Thanks for taking the time to send us your 5-star review. I appreciate it.
That's wonderful to hear that you are enjoying your 220g Off Black set.
Please feel free to send us some photos to info@luxyhair.com of you wearing your set - we'd love to see them!
In the meantime, please continue to enjoy your Luxies, Courtney.
Warmest regards,
xo
Kerry
Luxy Hair Support
