“Hello!
Thank you for asking my feedback.
Finally I got my Luxies which I was soo excited about. First as instruction says I tried on one test piece.The color was perfect match, and the quality of hair is also good. So I got very happy and tried the whole set. But unfortunately the set of 220g was too much for my head and hair, I even dont have that much hair to put it on, and it my head got veery overweighted:(( I have tried them only once just to check how is it and can not use them packing back again, despite I love them and the color is so perfectly matched with mine. I've read that once we try the whole set we can not return or change them. Problem is that it is very difficult to predict which set will be perfect for you without trying it on or when you even haven't seen them before. I also advised with one of your colleagues before purchasing the set and sent the photo. She adviced me 220g. So dont really know what to do :((
Best,
Tahira”
Hi dear Tahira,
Thank you for taking the time to share your feedback with us.
I am so happy to hear that the colour of your Mocha Brown Luxies is a perfect match to your hair and the quality of hair is as you expected. :)
I am sorry to hear that your 220g set is too thick - the reason why I previously recommended a 220g set for you, is because your hair appears to be shorter in the photo that was sent to us. When blending Luxies with shorter hair, we recommend to choose a heavier set to ensure that there is enough hair on each weft to blend seamlessly and naturally. Otherwise, the extensions may appears "stringy" at the bottom and almost mullet-like.
Tahira, I would love to help you with this issue so that you are are able to enjoy your Luxies to the fullest. I have reached out to you on your personal email so that we may come to a resolution together. Please check your inbox at your earliest convenience.
Wishing you a lovely day,
xo
Azra
Luxy Hair Support
Hi dear Veronica,
Thank you for your 5-star review on Luxy Hair.
I'm delighted to hear that you're loving your new Mocha Brown Luxies, and that they exceeded your expectations! I'd love to see how your Luxies look on you, Veronica - we feature customer photos on our @luxyhairlove account (www.instagram.com/luxyhairlove) and would love to share your photo and feedback as well. Please be sure to share some photos with us via e-mail or hashtag #luxyhairlove on Instagram if your profile is public.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We're always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Takara
Luxy Hair Support
Hi darling Kavita,
Thank you for your review on Luxy Hair.
I'm glad to hear that you're loving your Mocha Brown Luxies - do you have any feedback to provide that would have made your experience a 5 star? We are always looking for ways to improve, and always appreciate customer feedback. Feel free to e-mail us at info@luxyhair.com.
Wishing you a beautiful day, Kavita.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi darling Madalina (beautiful name!),
Thank you so much for your review on Luxy Hair.
I'm delighted to hear that you're loving your Mocha Brown Luxies. I'd love to see how they look on you! We feature customer photos on our @luxyhairlove account (www.instagram.com/luxyhairlove) and would love to share your photo and feedback as well. Please be sure to share some photos with us via e-mail or hashtag #luxyhairlove on Instagram if your profile is public.
Wishing you a wonderful day, Madalina.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Gabriela,
Thank you for taking the time to share this great review with us!
I'm so glad to hear how happy you are with your Luxy purchase, specifically in regards to the colour match, the quality of the hair, fast shipping, and excellent customer service.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day, dearest Gabriela
xo
Azra
Luxy Hair Support
Hi beautiful Haylei,
Thank you for your 5-star review on Luxy Hair.
I'm delighted to hear that you're loving your Mocha Brown Luxies :) I'd love to see how your Luxies look on you! We feature customer photos on our @luxyhairlove account (www.instagram.com/luxyhairlove) and would love to share your photo and feedback as well. Please be sure to share some photos with us via e-mail or hashtag #luxyhairlove on Instagram if your profile is public.
Wishing you a beautiful day, dear Haylei.
With love,
xo
Takara
Luxy Hair Support
“I have worn extensions for YEARS. These are the best extensions I've ever had. I've had mine for over 3 months now and you can't even tell. They still look like they just came out of the package.will buy again when the time comes!”
Hi beautiful Hannah,
Thank you for taking the time to share your lovely review and photo with us. Your Mocha Brown Luxies look stunning on you - your hair is looks luscious and thick and the colour is a perfect match!
I'm delighted to hear that Luxy Hair extensions are the best extensions you have ever had in years, and still look good as new after 3 months of use. :)
Hannah, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Azra
Luxy Hair Support
Hi beautiful Mashael,
Thank you for taking the time to leave this review!
I am delighted to hear that you are totally satisfied with your Luxy purchase, specifically in regards to our fast processing and shipping times, perfect colour match, high quality of hair, and customer service,
I would love to see some Before and After photos of your Luxy transformation for a feature on our Instagram page @luxyhairlove. Please share your photos on Instagram with the hashtag #luxyhairlove or email them to us at info@luxyhair.com.
If you have any questions regarding your Luxies, please feel free to reach out to me. I'll be happy to help!
Wishing you a beautiful day,
xo
Azra
Luxy Hair Support
