“Luxy is by far my favorite brand of extensions. So thick, full, and natural looking. When ordering, I made a mistake and quickly emailed them to try and fix it. Customer service got back to me so quickly and efficiently. They are the go to all around!”
Dear Lily,
Thank you for your 5-stars, Lily!
We truly appreciate your love and support of Luxy Hair. Please continue to enjoy your 220g Dark Brown set.
Warmest regards,
xo
Kerry
Luxy Hair Support
Dear Joanna,
Thank you for your 5-star review! I'm so happy to hear that your Dark Brown Luxies match your hair color. I also appreciate your kind comments regarding our packaging.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“The clips are pretty cheap and I don’t necessarily love that after one wear, I have to replace a clip. The hair itself is great. I love the quality of it and how well it matches my natural hair. Just wish I didn’t have to replace a cheap clip on something I spent so much money on.”
Hi beautiful Shiloh,
Thank you for taking the time to leave us a review.
I'm sorry to hear that one of your clips broke. I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Shiloh, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of the malfunctioning clip
Thank you for your cooperation and understanding, Shiloh. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
Dearest Joelle,
We appreciate your love and support of Luxy Hair, Joelle!
Please continue to enjoy your 220g Dark Brown set.
Warmest regards,
xo
Kerry
Luxy Hair Support
“I have tried several clip in and these are FABULOUS! The hair color match is 100%, the texture is the exact same as my own hair which makes it look so natural. I never thought i would look like this! I feel like a youtuber!”
Hi darling Aneila,
Wow - thank you for your amazing feedback!
I am thrilled to hear that our Luxies are fabulous and that you feel like a youtuber :)!!
Anelia, please continue to enjoy your 220g Dark Brown set.
Warmest regards,
xo
Kerry
Luxy Hair Support
