Hi darling,
Thank you for sharing your 5-star review.
We are delighted to hear that you are enjoying our 220g Dark Brown Luxies. We truly appreciate your love and support of Luxy Hair. Thank you for sharing your photo - absolutely beautiful!
Please continue to enjoy your Luxies!
Warmest regards,
xo
Kerry
Luxy Hair Support
Hi beautiful Martha,
Thank you for your 5-star review! I'm so happy to hear you are pleased with your 220g Dark Brown Luxies.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I honestly was really excited to try the lucky hair extensions. After reading the reviews, seemed like a great purchase. It never came. Tracking number and Luxy customer service told me it had been delivered, but it didn’t. After 2 more days i asked for a refund bc it was clear the hair wasn’t coming. They did refund my money in a timely manner, I just really wish the hair would have come in the first place. I really wanted to try it.”
Hi beautiful Jenna,
Thank you for taking the time to share your honest feedback with us.
I'm sorry to hear that your order was not delivered. This is definitely not the experience we wanted you to have & I apologize on behalf of the carrier. I am, however, happy to hear that our Luxy Hair Support team made an exception to our policy & issued you a full refund.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I got a really bad haircut and tried ordering “remy” extensions from amazon because I wanted them ASAP but it failed. I searched many websites and found this one. 1) price is amazing for quality of hair. The 220 gram is literally the best I found In all the websites i looked up. The shipping was okay, but once I finally did get my extensions, omg! Love it! Looks just like my hair even with my awful haircut. I did have to dye it because I have reddish brown hair, but it took the dye well and I just love it!”
Cecilia, I'm so happy to hear how much you're loving your 220g Dark Brown Luxies! If you have any photos to share of how your extensions look, we'd love to see - especially since you dyed it to match your hair perfectly. Be sure to share with us at info@luxyhair.com if you can :)
Warmest regards,
xo
Takara
Luxy Hair Support
“These are my first ever pair of extensions, I actually purchased the seamless but needed more thickness so purchased the classic also, the color is awesome they ste high quality snd I'm obsessed”
“The rewards program was very difficult. I was unable to apply it to my purchase. I was unable to reach a person at Luxy to help with that. Also needed to know what color I had previously ordered but couldn’t reach someone. When I received the purchase it was the wrong color and I was again unable to get it help in exchanging it. This is my 6th purchase through Luxy. The quality is very good but the service is seriously lacking.”
Dearest Suzanne,
Thank you for taking the time to review Luxy Hair. Suzanne, our team is always here and happy to help. Our promise to our customers is a response within 24 hours - usually even sooner. I checked our email history and wasn't able to find any emails from suzannecaisse@aim.com. Can you please double-check the emails you sent to ensure they were sent to info@luxyhair.com?
You can also always hop on our chat for a quick response, too. We're happy to assist with an exchange - please let us know if that's still needed!
Warmest regards,
xo
Takara
Luxy Hair Support
