“I didn’t open them- returned them. Based on so many other video reviews on YouTube I knew they would be too thin. My hair is thick- and I wanted them for length. Super bummed as the color for a redhead was great.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Melissa! We’re really sorry to hear that you’re unhappy with your Luxies
- it will be our pleasure to help you. Please respond to this email with
the following photos:
- A photo of the SKU number located on the top of your Luxy box, for
quality control purposes
- A photo of all your wefts laid out on a flat surface where we can see
them clearly from top to bottom
- A photo of your hair with & without your Luxies clipped in.
Our team will keep an eye out for your email. We look forward to helping
you further with this.
Dear Julianna,
Wow - what a gorgeous picture!
Thank you for sharing this, Julianna. I am thrilled to hear that you love your 220g Natural Red Luxies.
Please continue to enjoy the set for every day use, as well as special occasions. Our Luxy Hair team is here if you have any questions in the future. We'd love to hear from you again!
Warmest regards,
xo
Kerry
Luxy Hair Support
“I received my Luxy hair extensions awhile back and absolutely love them! As a redhead and having super thick hair, I was skeptical that these would work but they blend perfectly!”
Hannah, I'm so glad to hear that your Natural Red Luxies are a perfect match to your hair color - enjoy them to their fullest!
Warmest regards,
xo
Takara
Luxy Hair Support
“They are good extensions but once you do any custom color it’s like they don’t have the same quality no more and no I’m not talking about bleaching. I dyed mine with a semi permanent color to not damage the hair, yet I still think that it did in a way. Pretty much just buy them and don’t do anything to them and they will be perfect.”
Thank you for your feedback, Alejandra! I recommend to try a deep conditioning treatment on the extensions to try and restore the moisture and nourishment back into the hair. We typically recommend this when dyeing the extensions as the dyeing products used can make a difference in the quality of the hair.
Warmest regards,
xo
Takara
Luxy Hair Support
“I’m in love with my Luxor’s! I was searching for ones in natural red so I wouldn’t have to color them and found these. They are the perfect match to my hair color! I have a short blunt haircut and was worried about them blending but they blend so nicely! Super easy to install and style as well.”
You look absolutely gorgeous, Nicole! Natural Red is a relatively new color launch for us, so seeing these amazing and heartwarming reviews is so nice for us. Thank you, Nicole. Enjoy your Luxies to their fullest.
Warmest regards,
xo
Takara
Luxy Hair Support
