“Was SUPER impressed by how quick shipping was. I ordered the wrong color at first and processed my refund and bought a new set the same day and literally got my new set super fast too! The color is a perfect match and the quality is UNMATCHED. I love everything about them.”
“I’ve bought luxies for years and have always been impressed until recently. I thought I had a bad set so they sent me another, free of charge, but unfortunately it was the same disappointing quality. The extensions only remained soft and tangle free for about a month when they used to last at least three. It’s disappointing when making a decent sized investment. I’ll have to find another company from now on.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I feel like the Luxor’s I used to buy had better hair match technology. This recent order sheds more than Im normally used to, knots a tad more than I’m usually used to, and doesn’t feel as soft and luscious . I’ve been buying Luxor’s for years, and I’ve tried them in shades ranging from blonds to reds to browns and I’ve noticed the more recent times of purchasing them being more expensive for lesser quality. With that being said, the clip ins are wonderful! The length is amazing. The thickness Is perfect for what I want to achieve. They’re fun to dress up or dress down.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Denisha,
Thank you for taking the time to send us your wonderful feedback!
We're thrilled to hear that you are enjoying your Chocolate Brown set. Please continue to enjoy your Luxies!
Warmly,
Kerry
Luxy Hair Support
“Wish they were a little thicker but since my own hair is on the thicker side they didn’t blend well. Would be perfect for thinner hair. Otherwise beautiful quality! Bought for my wedding but didn’t use them”
Hi Leah,
Thank you for taking the time to send us your honest comments.
As a kind note, if your hair is thick, you may want to consider adding a Volumizer Weft to your set. This individual 4-clip weft is 45 grams in weight, and the ideal way to add more volume to an existing Luxy Hair set.
Leah, please feel free to reach out to us at info@luxyhair.com, so that we may help you further with this. It will be our pleasure.
Warmly,
Kerry
Luxy Hair Support
Wow, thank you for sharing, Linda!
We are so delighted to hear this, and truly appreciate your love and support of Luxy Hair.
Warmly,
Kerry
Luxy Hair Support
“They are beautiful, high quality, and easy to put in. The only issue that I have is that one of the two-clip strips had a clip that was broken. I emailed Luxy about it but did not recieve a response. It may have been an oversight. I intend to find their number and call them.”
Hi Vanessa, it's great to hear that you're finding your Chocolate Brown Luxies high quality and easy to apply! We are more than happy to assist you with your broken clip; please send us some photos to info@luxyhair.com. We will be waiting for your email.
Hi Cynthia, thank you so much for your kind review! It's wonderful to hear that your Luxies are blending perfectly and giving you the look you were hoping for. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
