Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Stacey, thank you for taking the time to share your honest review on our
website. As a kind reminder, Luxy Hair extensions are made from single
drawn hair. This is one of the most natural-looking types of extensions as
it mimics your natural hair the best. Single drawn hair has a standard hair
ratio where the hair contains a combination of varied hair lengths and does
not undergo an additional sorting process to pick out shorter hairs. The
hair is thick at the top and tapers off at the bottom, similar to how
natural hair grows. Stacey, if you do believe your set does not meet the
listed weight, please reach out to us at info@luxyhair.com; we'd like to
make this right immediately.
Wow, Andrea! Gorgeous! We're thrilled to hear that our Luxies worked out so
perfectly for your wedding. Please continue to enjoy your set for special
occasions, as well as every day use :)
“Loveeee! These are perfect! I got these for my wedding and just had my hair trial. It looks amazing and blends so well with my hair, you can’t even tell I have extensions on! They added the perfect fullness and curled so well. I would 100% recommend!”
Hi Melissa, we really appreciate you sharing your lovely feedback with us.
We're so happy to hear your Luxies are giving you the look you were hoping
for. We’d love to see some photos of you wearing your Luxies on your
wedding day! Please feel free to send some via email to info@luxyhair.com,
or on Instagram by tagging #luxyhairbride.
Hi Jennifer!
Thank you for your review! I'm so happy to hear that you are loving your Luxies.
Please continue to enjoy your beautiful Luxy Hair extensions. If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmly,
Aleksandra
Luxy Hair Support
Hi beautiful Daria,
Thank you for taking the time to share your honest feedback with us. Please be sure to share your Luxy Hair transformation with us - we’d love to see!
If you have any questions in the meantime, Daria, please email us at info@luxyhair.com and we’ll be more than happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
