Hi dear Diana,
Thank you for sharing your 5-star review!
I'm delighted to hear that your new Ash Blonde Luxies are perfect :)
Diana, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day!
Warmest regards,
xo
Patricia
Luxy Hair Support
“I love these extensions, but they are a lot more work than what they seem. I can't seem to put these in myself without the bands showing and I have very thick hair. I'm also good with hair. My set also needed to be cut and dyed to match my shade perfectly so be prepared for that. If you are really wanting a very nice set of clip ins, you must do it right and you must order luxy! I'm still learning and growing my hair out in the mean time :)”
Hi dear Jessica,
Thank you for your 5-star review on Luxy. I appreciate your love and support!
Jessica, I'm glad to hear that you love your new Ash Blonde Luxies, especially after getting them custom cut and dyed to blend with your hair. In regards to the bands showing, I suggest to clip them in a little lower on your head, or to play around with the placement of the wefts on your head, staying clear of any natural parts in your hair. This will allow the wefts to be concealed.
Jessica, I encourage you to sign up for our Luxy Rewards program as it is an easy way to build up points and redeem for discounts off of future purchases.
To sign up, all you have to do is visit our website (www.luxyhair.com) and click on the Luxy Rewards tab on the bottom left hand corner to create an account. Once an account is created, you can refer friends, leave a review, like us on social media and much more which will all reward points to your account.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I am always here to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“Tried to reach out to customer service. Sent emails to find out why my shipment was taking so long. No response whats so ever! Very disappointed. Would have been fine if I would have gotten a response back. Bad management! At one point I wondered if I was going to receice my 209 product at all! Going to definitely go with an place for extensions the next time just because I feel like I made a transaction and was like just waiting and waiting for a response that never came. Feeling like your not going to see your purchase is the worse feeling. I have been a client for six years. Always fast delivery. Till now. I not only buy your extensions, but I support your name Luxy. More follow through with the clients that see you through.”
Hi dear Melissa,
Thank you for sharing your feedback about your new Ash Blonde Luxies.
Firstly, I'm sorry that you did not get our response back to you. I can see that my colleague, Takara, responded to your email regarding the status of your order on April 4th, less than 24 hours later from when we received your email. (I will forward you a screenshot of her response for your piece of mind.)
As a friendly reminder, dear Melissa, we reply back to all email inquiry within 24 hours. Should you not get a response, either your email did not go through, or you are not receiving our emails and they may be going to your spam folder. I'm sorry the latter has most likely happened. However, I'm glad to see that you received your new set of Luxies 3 days after it was shipped!
Melissa, I sincerely appreciate your loyalty to our brand, and your feedback and satisfaction mean a lot to me and our company. I'd love to for you to continue your loyalty with our brand, as we always do our very best both with customer service and the quality of our product. I hope you know that.
If you ever have any questions or concerns, feel free to email us at info@luxyhair.com. It's always a pleasure to help any way we can.
Wishing you a beautiful day, dear Melissa!
Warmest regards,
xo
Patricia
Luxy Hair Support
“Love my luxies so much! They are so thick and the quality is awesome. Best extensions I've ever owned and I've ttied them all! Also I am a professional hair dresser.”
Hi beautiful Monique,
Thank you for sharing your wonderful review on Luxy Hair!
I'm happy to hear that you love the quality of your new Ash Blonde Luxies and that they are super voluminous. You look amazing in your photos!
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi dear Paul,
Thank you for your wonderful review on Luxy Hair!
I'm thrilled to hear that you are so happy with your new Ash Blonde Luxies, and that they are the best brand you've tired so far. That means so much coming from someone with so much experience with hair extensions - thank you.
Paul, I encourage you to sign up for our Luxy Rewards program as it is an easy way to build up points and redeem for discounts off of future purchases.
To sign up, all you have to do is visit our website (www.luxyhair.com) and click on the Luxy Rewards tab on the bottom left hand corner to create an account. Once an account is created, you can refer friends, leave a review, like us on social media and much more which will all reward points to your account.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“I give it a 4 because I had to tone it myself to get it to match platinum blonde but other than that it was defiantly worth it. Shipping is slow or fast depending what company Luxy chooses to use to get the package to you. DHL took over 2 weeks and FedEx took 1 week for me when I did 2 separate orders.”
Hi dear Madison,
I appreciate you taking the time to leave your review on Luxy Hair.
I'm happy to hear that you think your new Ash Blonde Luxies are good. I'm glad that you were able to tone them to match your hair colour exactly. I do recommend to do this for blonde shades as there are so many different tones of blonde. Thank you for your feedback!
Madison, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
If you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I am always here to help!
Thank you for your support and have a wonderful day!
Warmest regards,
xo
Patricia
Luxy Hair Support
“I am in love with my new hair. No one knows that it's not my real hair. Everyone I work with loves it, and some of their own! Was very easy to tone to my haircolor and matches completely.”
Hi dear Lisa,
Thank you for leaving your lovely review on Luxy Hair.
I'm delighted to hear that you love your new Ash Blonde Luxies, and that they blend so well with your hair that no one knows you are wearing them. Isn't that the best feeling?!
Lisa, I would be so happy to get to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know that if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I will be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“Wonderful extensions as always! This set should be called light honey blonde because they are not ash. They are not even a neutral beige blonde. I had to tone these to match my hair correctly, which isn't a problem because I am a hair stylist, but it's just inconvenient when you pay so much for the set and it's titled "ash blonde". I suggest renaming the set and then actually coming out with a beige or ash blonde set. Thank you :)”
Hi beautiful Michelle,
Thank you for sharing your feedback on Luxy Hair.
I appreciate your suggestion to change the name of Ash Blonde shade to be more representative of it's actual colour. The Ash Blonde set does still have yellow tones in the hair and they can be easily toned either with toner, or purple shampoo, which you did and that's great. However, will consider changing the name for the future.
Michelle, you look absolutely beautiful in your photos - thank you for sharing. Please know, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
