“I wanted to love this, I usually buy a full set and only use one or two wefts so this seemed perfect. And I thought it was but it instantly turns into a rats nest once put it. I have a Luxy full set I love as well as other brands and this is the only hair that is unmanageable. Very disappointing”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I love the single weft. It adds length, velocity, and fullness to my hair. It matches well with my hair, I am African American with relaxed hair. Definitely recommend!”
Thank you for sharing your wonderful feedback, Kelli. We're delighted to
hear this. Please reach out to us at any time at info@luxyhair.com - we're
here and happy to help!
“I was really excited to receive this volumizer but unfortunately I did not like it and do not use it. The band is way to thick and sticks on awkwardly. There are short pieces of hair that stick out from the seams all along the band and they feel prickly. The product I received was not the best quality. I used it for a couple of weeks trying to place it on different parts of my head to see the band would feel less bulky but it feels the same. The hair itself is beautiful but such a shame and waste of money that I can’t use it. :(
I’ve bought a set from Luxy over a year ago and it was GREAT quality so I was really surprised when I received this volumizer at how different the quality is.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Lexi!
We really appreciate you sharing your lovely feedback with us.
Lexi, we are delighted to hear that you are happy with your Off Black Volumizer Weft. Please be sure to tag any photos on Instagram with @luxyhair - we'd love to see you.
In the meantime, we are available at info@luxyhair.com, if you have any questions in the future. We'd love to hear from you again!
Warmly,
Kerry
Luxy Hair Support
Hello Luz,
Thank you so much for sharing your kind review! We are so happy to hear that you're enjoying endless good hair days and a seamless blend.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmly,
Trish
Luxy Hair Support
