“So I’m noticing a lot more hair fall out from my new set than my first set. Not sure if it’s the brush itself or the extensions. I’m not overly aggressive and the extensions aren’t very tangled when I use it. I always go from the very ends and softly work my way up. Like I mentioned, I’m not aggressively brushing out my beauties! But I am seeing a ton of fall out in the brush when I’m finished. It may just be the set?”
Hi beautiful Shae,
Thank you for taking the time to share your feedback on our website.
I'm very sorry to hear that your Luxies are shedding. I'll be happy to help.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, dear Shae, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I have gone ahead and personally reached out to you from our customer support email (info@luxyhair.com) to discuss this issue further with you and come to a fair resolution in the matter. Customer satisfaction is very important to us and I sincerely appreciate you bringing it to our attention so we can help.
Thank you for your cooperation and understanding, dearest Shae. I’m looking forward to your reply so I may help you further.
Warmest regards,
xo
Kerry
Luxy Hair Support
Hi beautiful Kim,
Thank you for your 5-star review!
I am thrilled to hear that you find our new Loop Hair Extensions Brush a must have and that it works perfectly to ensure your Luxies remain tangle-free.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I absolutely in love with this brush! Working with a lots of clients I often find that some people have very sensitive hair of scalp, and I always trying to find the best tools to do the job! And I am obsessed with this brush so much! It’s just very gentle on both, hair and scalp, looks stylish but most importantly does it’s job a 100%! It a very good detangling brush, designed to brush through without and pain or harm for the hair!”
Dearest Ruslan,
Thank you for your 5-star review!
I am so happy to hear that you have been enjoying our Loop Hair Extensions Brush on your clients. It is great to know that you find it gentle on both the hair and scalp and does not harm or cause any pain when brushing through the hair.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“Wanted to get this brush in hopes it would work on my extensions and my natural hair. Was not disappointed. At first, it felt like it wasn’t doing a good job actually brushing my hair. However, I soon realized that it simply wasn’t tugging my hair. Sad that,until now, that’s how I based how good my brushes were....by the “tug”. Of course, it does just as great a job on my LUXY hair extensions!”
Dearest Maryann,
Thank you for your 5-star review!
I am thrilled to hear that you are enjoying our Loop Hair Extensions Brush. It is great to know that it does not tug at your hair and does a great job at brushing through your Luxy Hair extensions.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
Hi beautiful,
Thank you for your 5-star review!
I am so happy to hear that you find our Loop Hair Extensions Brush amazing and that it combs through your hair and Luxies without any tugging or hair loss.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
