“I really wish it had more room to fit more extensions or maybe I just have too many, ha! My issue is the sharpness of the teeth. They are way too sharp and have hurt me more than once!”
Thank you for your feedback, Marinella! I apologize that the teeth have hurt you - we'll pass this feedback along to our Product Manager for review.
Warmest regards,
xo
Takara
Luxy Hair Support
“I gave three stars because I do think the extensions are high quality, but unfortunately they didn’t work for me. I do have a smaller than average head but no matter what size halo attachment I tried it was still too big for my head. I also have hair that is just barely long enough (had cancer, did chemo so growing out from bald) so it was very obvious that I had extensions in. The color is beautiful though!!”
Thank you for your feedback, Rachel. I'll pass the sizing issues along to our Product Manager for review - I know we have received this feedback a few times and are looking to offer the Halo band width at a shorter length.
Rachel, most of all I want to congratulate you on winning your battle against cancer! Wishing you a bright future with good health. 💗
Warmest regards,
xo
Takara
Luxy Hair Support
Dear Kristine,
I'm sorry to hear that your Luxies were not a good fit. We do in fact offer 60-day returns and exchanges on all unopened sets. For color matching, we have a sample weft which should be used for this exact purpose. If the color isn't a good fit and the security seals haven't been tampered with, we're happy to accept your package back.
Warmest regards,
xo
Takara
Luxy Hair Support
“Before the Deluxe Hair Extensions Styler, I used to clip my Luxies onto a towel and it would take me forever to curl my set! This product is a game changer.”
Yay - so happy that you can finally ditch the towel and curl your Luxies on the beautiful Deluxe Styler. Enjoy, Julia!
Warmest regards,
xo
Takara
Luxy Hair Support
Hi darling Samiha,
Thanks for sharing, Samiha!
We're delighted that your life is easier after using our Deluxe Styler. Please continue to enjoy this super helpful accessory!
Warmest regards,
xo
Kerry
Luxy Hair Support
“The color and quality of hair is absolutely gorgeous! I highly recommend Luxy hair because you will not be disappointed and the customer service is exceptional! Thank you so much Luxy ! Love my hair!”
HI beautiful Rosanny,
Wow, thank you for sharing your positive comments, Rosanny!
I am delighted to hear that you are enjoying your Luxy Hair extensions and that you are pleased with our Customer Service team. We work hard to help our customers and it is our pleasure to answer any questions or concerns that you may have.
Please continue to enjoy your set!
Warmest regards,
xo
Kerry
Luxy Hair Support
