“Soo soft. Hard to give a full awesome review with only a sample piece was looking for texture and how it dyes!! The sample piece shed quite a bit which I was concerned about but I assume with the stitching on the actual wefts there will be less”
Hi beautiful Sarah,
Thank you for your 5-star review on Luxy Hair. How was Ash Blonde in comparison to your hair color? You're absolutely right - our swatches do shed a bit because of how they are manufactured together, but I can assure you are full sets are stitched completely different.
The samples are meant for color comparison purposes only and are not a true reflection of the overall quality of our full sets. Feel free to email us at info@luxyhair.com if you have any questions!
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Elisabeth,
Thank you for your wonderful review!
I'm so happy knowing that you enjoyed the customer service experience in picking your perfect Luxy Hair match. It's always such a pleasure to help!
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Davalyn,
Thank you for leaving a review on your Luxy Hair experience. It was a pleasure to read.
I'm delighted to hear that you're enjoying your Luxies! It would make our day if you could re-post your review on our Facebook page (https://www.facebook.com/LuxyHair/reviews/), as it can be super helpful to others who are looking in to purchasing hair extensions.
To show our gratitude for your time, I'll be happy to extend a $25 USD discount code that can be applied towards your next set of Luxy Hair extensions. Please ensure to follow-up with me once your review has been published so that I can pass along your coupon code.
Thank you, beautiful. I look forward to hearing from you soon.
Warmest regards,
xo
Takara
Luxy Hair Support
“Lucy sent me a swatch of a color (ash blonde) I took this swatch to my hairdresser to match my hair color to the
Swatch. I will be going in for my final appointment next week. In the meantime I will be ordering my third set of luxies, now in ash blonde though! My first set left me awe, however my most recent purchase was not the same. My hair dresser toned them and cut them to blend, and after only a few washes the hair was dry and snarled. But this next buy won't need to be toned or cut, so hopefully they last much longer, very excited!”
Hi beautiful Natalia,
I appreciate you sharing your honest feedback on your Luxy Hair experiences.
Natalia, I'm glad that you ordered yourself one of our complimentary sample swatches to match to your hair colour, and that your Luxies will not need to be toned or cut this time around.
Please know that if you are ever experiencing anything unusual with your Luxies, we are always here to help and would love to hear from you so that we have the opportunity to help.
Our email address is info@luxyhair.com, and if you have any questions, comments, concerns, or feedback, it is greatly appreciated and we'll respond in 24 hours, if not much sooner.
Thank you for your ongoing support, dear Natalia, and I wish you a great day!
Warmest regards,
xo
Patricia
Luxy Hair Support
