“Impossible to cook all parts of the dinner at the same time. Different temperatures and time. The Beef Wellington (after following the instructions exactly) was soggy and yucky on the bottom. I would never order from you again. I felt ripped off as I ordered 4 as gifts and was deeply embarrassed.”
We’re truly sorry to hear about your experience. We understand how frustrating it must have been to coordinate different cooking times and temperatures, especially when preparing multiple meals as gifts. We’re particularly disappointed to hear the Beef Wellington did not turn out as expected after you carefully followed the instructions. That is certainly not the experience we want for our customers. We appreciate you bringing this to our attention and will be reviewing your feedback closely with our team.
Thank you for sharing your feedback. We’re sorry to hear it didn’t fully meet your expectations and appreciate you taking the time to let us know.
Best regards,
Customer Support Team
Mackenzie Limited
We’re very sorry to hear the beef was tough and didn’t meet your expectations. We appreciate you sharing your experience and have passed your feedback along to our team.
Best regards,
Customer Support Team
Mackenzie Limited
“Each part of the dinner needed a different t temperature to cook so no way to have all the dinner ready at the same time. The beef wellington when cooked exactly as stated was icky and wet on the bottom. I bought 4 and was deeply embarrassed by the gifts. They were just awful”
We’re very sorry to hear about this experience, especially since these were purchased as gifts. We appreciate you taking the time to share such detailed feedback. If you’d like additional assistance, our Customer Service team is available at info@mackenzieltd.com or 1-877-867-6851, Monday–Friday, 8 AM–4 PM EST.
Best regards,
Customer Support Team
Mackenzie Limited
We’re very sorry to hear this. We appreciate you taking the time to share your experience and have passed your feedback along to our team. If you’d like additional assistance, our Customer Service team can be reached at info@mackenzieltd.com or 1-877-867-6851, Monday–Friday, 8 AM–4 PM EST.
Best regards,
Customer Support Team
Mackenzie Limited
Thank you for your feedback. We’re sorry to hear the Beef Wellington didn’t meet your expectations, and we appreciate you sharing your experience. Your comments have been passed along to our team.
Best regards,
Customer Support Team
Mackenzie Limited
