“The cake arrived squished and the white chocolate ends were broken. For the $88. It cost to purchase and ship, I would not order again. I did not serve it Christmas Eve, as planned because of what it looked like. We subsequently ate it at a family meal. It was tasty but would not order again.”
Hi Deborah, we are sorry this arrived broken. We will contact our customer service team for assistance, as these items occasionally arrive damaged in transit. Thank you for your review.
We’re sorry this cake didn’t meet your expectations. Your feedback has been shared with our product team. Thank you for taking the time to leave a review.
We’re sorry to hear that the Buche de Noel wasn’t what you hoped for, as it is a staff favorite. We appreciate your feedback and have shared it with our product team.
Thank you for your honest feedback, Nicoll! We're delighted to hear that you found our Buche de Noel Yule Log delicious, and we're truly sorry that our service didn't meet your expectations. We're happy to confirm your order was delivered on time based on the selected shipping date, and we appreciate your feedback as it helps us to improve our processes. If you have questions or concerns, please don't hesitate to reach out to our customer service team at info@mackenzieltd.com or 1-877-867-6851.
