We are sorry to hear you were unhappy with your purchase. Thank you for your feedback as it will help us to improve our products. If you have any concerns, please don't hesitate to reach out to our customer service team at info@mackenzieltd.com or 1-877-867-6851.
“Very disappointing!
We ordered these over Christmas to have for New Years, and customer service was fantastic in coaching us on timing so that these would arrive frozen in time for New Years Eve. And they did arrive on time, frozen and looking in good condition. Unfortunately, the was the best part of the experience. I cooked two in my father's conventional oven, following the instructions exactly (from frozen, directly into a 425F oven). At 28 minutes, I put a BlueTooth thermometer carefully into the center of one, and monitored until the temperature hit 105F, took them out, set them to rest. Both were greasy messes to look at. The one with the thermometer was about right (medium rare), but the other was very well done. Neither had much taste, although my ever-gracious father found something nice to say about the medium rare, I was very unhappy with mine. Subsequently, I cooked the other pair at home in a convection oven, this time using a fine-pointed quick-read thermometer to monitor them. At 28 minutes, one was almost done while the other (smaller one!) was still quite cold. I decided to recheck at 3 (!) minutes and the almost done was now about 110F so I removed it from the oven to rest. The smaller one took another several minutes to hit 105F in spite of checking in several places along the way. Again, neither was particularly attractive to look at. The pastry had puffed nicely on part of one, but not much at all on the other. One sat in a pool of grease. Being at home, we split each to compare portions. The first one was was only a bit overdone while the other was terribly well done. Both were tough in places but tolerable in other places. Neither had much taste aside from an extreme excess of pepper; both were over salted. Mushroom duxelles was essentially not present in any that I ate. I tasted garlic powder for hours afterwards.
We've had frozen Beef Wellington, cooked in the same ovens (both!) from other purveyors and they've been an expensive but welcome holiday treat. In this case, there seems to have been a serious quality control issue in production with the meat selection, and the assembly. Happily these were for family settings and "something to eat" was not the disaster it would have been had they been for a big party.
Way too expensive to take another chance on this happening again.”
Thank you for taking the time to share your experience, CJ. We’re truly sorry to hear that this item didn’t meet your expectations, especially during such a special occasion. Your feedback is valuable to us, and we’ll certainly take it into consideration as we work to improve our products. We appreciate your understanding and hope you’ll consider reaching out to us directly at info@mackenzieltd.com or 1-877-867-6851 if you have further concerns.
Thank you for your review, Mary! We're thrilled to hear that the Beef Wellington was delicious and made a great meal. We look forward to helping you again.
“I accept that anything bought frozen for cooking at home is not going to be as good as the fresh from scratch version. But not having basic quality control is unacceptable. More than half of the Wellingtons hand effectively no duxelle. This is a care and control issue. No plans on ordering again.”
We're so sorry to hear you were unhappy with your purchase, Matt. Thank you for bringing this to our attention, as it will help us to improve our products and processes. If you have any concerns, please don't hesitate to reach our to our customer service team at info@mackenzieltd.com or 1-877-867-6851.
