“I ordered two sets of four. They only sent one and then could not expedite the second. The customer service was not helpful and could not convey the right messages to their managers. So I just had to wait. They never offered to refund the shipping and couldn’t figure the math on how to calculate that( the customer service reps were not at all empowered to do so). As for the product it was ok. I much preferred the one from Kansas City Steak Company (which was discontinued). This version tasted like steak only. The duxelles and the pastry were bland. I would not recommend this.”
“We've made our own beef wellingtons and it is quite a production to get them right, with the duxelle, the pastry and the filet neding to be cooked to exactly the right temperature. These are so much easier to prepare and taste almost as good. Plus, the portion size is right. We did find the pastry on one of them got over browned in part and we should have checked to see if they needed tenting about 10 minutes before it was due to come out of the oven.”
“Sorry, I found a piece of gristle in my Beef Wellington. Didn't expect that in a piece of tenderloin. I've already received an apology from your company with 20% off next phone order. Will get crab cakes, I think. Your other food products are always wonderful.
KHD”
