We’re very sorry to hear that the product did not meet your expectations. This is certainly not the experience we want for our customers. We appreciate you taking the time to share your feedback and have passed your comments along to our product team for review.
“The description on the website says, "This iconic gourmet entrée features a tender, beef filet mignon". That is not what I got. The beef was more like a chuck roast. This was not only my opinion, but that of my two guests as well. It was okay, but I was disappointed that I did not get what I expected, nor what I paid for.”
Thank you for sharing your experience. We’re sorry the beef wellington didn’t meet your expectations, and your feedback has been shared with our product team.
“Individually they were good BUT each of the 4 filets were a differnet thickness so they each cooked to a different doneness...from very rare to well done. It never occurred to me that I had to temperature check each throughout the cooking process.”
Charles, we apologize for this experience. These can vary so that cooking time may differ. We will pass this to our quality team to ensure the cooking instructions include variable cooking time. Thank you for your review.
