“This was cooked according to directions and turned out tender, but not tasty at all. I added minced garlic to the exterior prior to cooking. Not sure about cooking in foil - it ruins the texture of what is supposed to be center cut tenderloin. I'm a loyal Mackenzie customer, but I will NEVER buy this again!”
Thank you for bringing this to our attention. We would love to help resolve the issue. Please feel free to reach out to our customer service team at info@mackenzieltd.com or 877-867-6851.
“Just as described, this arrived precooked and frozen. I let it thaw it in the refrigerator for two days before heating it in the oven as directed. Took it out after 35 minutes, checked the internal temp and stuck it back in for 6 more minutes, worrying that I might "overcook" it. Let it rest. Then sliced into it. Very very pink, just as my husband likes it. I popped my serving back in the oven for a minute or two because I don't like it quite that rare. The flavor was wonderful and the meat was so very tender. There were leftovers that I sliced paper thin for sandwiches a few days later. Highly recommend, even though it's expensive, we thought it was worth it for a treat.”
Thank you for sharing your feedback. We're truly sorry to hear that the Chateaubriand did not meet your expectations. Your feedback is important to us, and we'll work to improve.
Best regards,
Customer Support Team
