“I have been purchasing items from your Company for years,
But the last year your products are not fresh or tasty.
It seems they are made in advance to shipping time.
Tastes like they were made and frozen and then shipped.
Very disappointed.....also for Christmas when I ordered cookies, I received different ones, they were not the ones I ordered.”
Thank you for the wonderful review, Naim! We're so glad to hear that you enjoyed our cookies!
Looking forward to serving you again,
Team Mackenzie Ltd.
“Grandma's Cookie Tin was a gift. My cousin said they were the best cookies she's ever eaten! She asked that I keep sending her these delightful cookies, no special occasion necessary.
Thanks, Mackensie, for baking such wonderful cookies,
Joy Fox”
Thank you for your feedback, Rebecca! We appreciate you taking the time to share your thoughts. We hope to welcome you back for a more delicious experience in the future!
We're sorry to hear that these cookies didn't meet your expectations, Judith. Your feedback is invaluable as it helps us to improve our products. If there's anything else you'd like to share or if you have any concerns, please don’t hesitate to contact our customer service team at info@mackenzieltd.com or 1-877-867-6851. We hope to have the opportunity to create a better experience for you in the future!
