Thank you for your feedback, and we sincerely apologize for the disappointing experience you had. This isn't the standard that we strive for, and we truly appreciate your comments as it will help us to improve our products. If you would like to discuss this further or share more about your experience, please feel free to reach out to our customer service team at info@mackenzieltd.com or call us at 1-877-867-6851. Your satisfaction is very important to us, and we appreciate the opportunity to make things right.
