“Once installed, on my brick wall, the unit has worked flawlessly. I can see why they do not sent hardware to mount the unit as I hung mine on an exterior brick wall, other reviews have it hung on wooden posts. Even though it is only 1/2” it has plenty of pressure to water the farthest flowers I have, over 50 Ft away, with no issues.”
“The unit is great and works as described. Makes reeling the hose up after use a breeze. The reason I did not give it 5 stars is that I received an open box unit, with a small ding on the top and no instruction manual.”
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Please feel free to reach out to us at customerservice@macnaughtusa.com and we will get a manual to you asap.
“i am very disappointed i only use two times one broke the inside leak lot of water i am going to to try to fix it ..,, otherwise i have to return. i really like it . very comfy but don’t know what happened..
i just got a email that they are going to to replace for a new one thank you i love this product so handy to used”
Diego, We're sorry to hear that you had a bad experience. We sincerely apologize for the inconvenience and want to make things right. Please contact our customer support at info@macnaughtusa.com and we will issue a warranty and get you a new reel. We stand behind our products 100%.
“These retractable hoses are great. I hate to see hoses lying on the ground. They don't look professional and are tripping hazards. These hoses eliminate the safety issue and keeps the greenhouse looking top knotch!!”
“This is my second I have purchased. First one has been mounted outside for over 2 years in the Texas heat and still looks brand new. Have never had a problem with this product. And if I ever did, the warranty is an incredible 10 yrs and all the parts have a P/N and are replaceable. I'll never go back to hand reeling kinked hoses again!”
“I got the hose reel for my lady for a Christmas gift and haven't had a chance to use it as we live in Minnesota. It is for her garden and lawn hobbies and she doesn't care for dragging the hose around and winding it up. My friend bought the same hose reel for his shop and that's how I found your product.”
