“The equipment immediately broke down after I got it. The dealer (mackanaugh) service was horrible as they wouldn't answer the phone. When I finally did get them I was so frustrated I told them all I wanted to do by that point was return it. They gave me and address to return it and that's what I did. The return cost me $167.00. What a shame.”
We sincerely apologize for the inconvenience. We take quality control and customer service very seriously, and we would like to investigate this further. We are looking into this issue and will take steps to prevent similar situations from happening again
“I picked this hose reel because It was the same as the one that I was replacing, however all the parts changed from metal to plastic. The old one held up for at least 10 years, this one I have my doubts. Sitting outside in the sun all day.”
