“I had to purchase this new assembly because the original broke. I was very disappointed that hitting a curb would cause the plastic on the wheel assembly to crack completely on both sides of the wheels. I was further disappointed to learn that it would not be a warranty repair without any discussion or consideration of how the damage occurred. That said the purchase of this items was smooth and the installation was straightforward.”
Thank you for your feedback, and I’m sorry to hear about the issues with your original wheel assembly. I understand how frustrating it must have been for the plastic to crack after hitting a curb, and I apologize for any disappointment regarding the warranty process. Unfortunately, this sort of damage isn’t covered under warranty.
That said, I’m glad to hear that the purchase and installation of the new assembly went smoothly. If you have any further concerns or questions, please don’t hesitate to reach out. We're always here to help!
Best regards,
