“The material is very poor quality, nothing like it used to be. Felt like that stuff you get from China, poorly made. Was so diappointed. I've bought lots of your tops and loved the fabric. This was not the same quality at all. This will hurt your brand if you keep using this manufacture. You asked for the review, and was reluctant to write anything, as i always give great reviews. Everything I returned was for the same reason. (also I have 7489 points with you and have no clue how to redeem it.) Please let me know if you return to your original manufacture.”
Hi Karen! Thank you for taking the time to share your feedback. We’re truly sorry to hear that the quality of the material didn’t meet your expectations this time. Your loyalty to our brand and your previous satisfaction with our products is incredibly important to us, and we apologize for any disappointment! The Harlow Dress that you purchased is actually a final sale item from years past. We have since changed manufactures and upgraded our material! This may be the reason why you noticed such a distinct change in quality.
Regarding your points, we apologize for any confusion as we are actively working to upgrade our rewards program and make it more visible and easily accessible for our customers. A customer service representative will be reaching out to you within 24 hours to assist you in logging in to your account to redeem your 7,489 points. Thank you again for your feedback and for being a valued customer.
