“I purchased this as a Christmas present for my grandchildren, so it has not yet been used. However, it arrived in a timely manner and appears to be in good order. It looks classy.”
“I bought it almost a month ago and the fine focus stopped working! My daughter is happy with it but I think it should be better for the money you spent.”
A replacement microscope was sent to you with Express Post the day you notified us of the issue, and a reply paid satchel was included to return the faulty microscope back to us, it is very unusual for this microscope to be faulty, my apologies for any inconvenience caused.
