“Phone is fine but receiving an email to advise me that my personal details may have been stolen by a cyber attack afterwards is very poor especially as I now have to pay to have credit checks to ensure I'm safe with no form of goodwill offered by this company or carphone warehouse!”
“This is my feedback:the battery life is not strong such as if I continue using phone to about half an hour the the battery strength goes down to about 80%.And second thing is my phone is 16 GB but it shows only 12 GB.whys that?”
“Enjoying the iPhone 5 it's much quicker than the 4 and has a far superior camera too.
The contract has also been great so far and I'd recommend the handset and the company”
“Quickly delivered .Phone is easy to use, light and compatible with other apple devices.
It's lightweight but still feels sturdy so easy to carry in your pocket.”
“It is broken - has not worked from when I got it - loaded details in, turned it off - then it wouldnt start, nor would it reset because of a fault. I have to go to a Carphone warehouse shop to get them to reset it. Alternative is I send you my passcode no. Well, goven your security theres no way. Though a bit late now
Then you wrote to me telling me my details had been hacked on your computer system so now I have to contact my bank, get a new bank account number. Your service? total rubbish. Youve got my money, ive no working phone, youve enabled my personal details to be stolen. Do you care? Not one bit. Ive had no apology, no help - and till I get this sorted out have a broken phone.
3rd i phone, never a problem before - but then never used you before. And wopnt again
I have been on holiday since it broke so only today able to go to a shop. So no phone for 3 + weeks.
Is that enough?
Customer service doesnt get much worse.
Please dont send me a pointless apology letter. Waste of my time to read it. Wll never use you again.
J Campbell”
