“The simcard is supposed to arrive in 3 working days and hadn't come in 13 days so I had to act to pull out of the deal using my statutory right within 14 days. The act of canceling the contract is not easy and the company uses offshore call centre's, the operative was very hard to understand
The next day I got an invoice for zero but I've been charged over 4 pounds. Finally after all this the simcard arrived.”
“Could not activate it because I was already with ID mobile but because I didn’t do it as an upgrade it would not activate and I would’ve lost my old number so in the end left ideal altogether to get better deal”
“Every time signal drops and cutdown totally.
Here is the scenario
Mobile turn off - Turnnon - signal on - signal off
Flight mode on -Flight mode off - signal on - signal off.
Worst till date”
“I had a very bad experience
My phone was supposed to be connected and working on the 23rd of June. Today is the 29th of June and still nothing from them. The last email which I received on 27th of June indicated that My connection should start working within 2 to 24 hours. It’s past that time and still nothing. very unprofessional. and left me frustrated and angry”
“Has to cancel the contract as the eSIM did not work. Absolutely headache of getting my PAC code as was told contrasting information and finally got it back from ID mobile. Would
Not recommend. Unable to speak to a person only way of communicating was through chat.”
“I purchased this eSIM online. It was easy to download and it’s working perfectly on my iPhone 14. I initially thought to switch back to a physical sim to use in a MiFi and tried to do this though chat but couldn’t get past the robot. I’m currently using the phone as a hotspot instead.”
