“I have not had any service since opening the account on the 10/10. The initial physical sim failed to activate, had numerous chats with agents who provided umpteen eSIMs to try all of these failed to activate. Tried various things that agents suggested, none worked. Last attempt agent suggested was to visit a store and obtain another physical sim, so I did this and obtained a blank sim then contacted agents via chat to get this active, they confirmed activation but having had the sim in phone for over 24 hours I still had no service. I tried every possible solution that agents told me to do and then when I gave up due to complete frustration and asked an agent to close my account within the 14 day cooling off period, they were so unhelpful and initially said I couldn’t do that after telling them the law they arranged to close the account and refund my initial payment. I will definitely be telling all my family and friends and social media contacts to avoid ID Mobile like the plague.”
“I haven’t started using the sun yet. All was good with the deal with ID. Then the contract came through a one of the main reasons I took the deal was, no April price increases !! Then on the terms, the price rises every April !!! On speaking with a member of staff from Mobiles.Co.Uk he said there was nothing he could do to rectify this, only 1 day after reading the whole contract. ID mobile have no customer human facing / speaking services, so, I suppose thr only thing to do is leave by March !!! Sad really, as the whole deal is brilliant, but because of some incompetence by Mobiles .CO.UK I have to arrange a new contract after a few months, because you cannot dpesk to a human to rectify my situation”
“The site was easy to use to get a new sim only deal, but it stated there would be £36 automatic cashback and this has never happened despite waiting the 38 business days it said it would occur within.
Is it legal to just lie about financial promotions?”
