“I cancelled order immediately because 4g network and I don't know hard search 8 pound SIM only deal hard search not fair.i am really sad when cancelled order later dispatched SIM I called again customer service told system error order not cancelled then later cancelled but I don't know what's happening.i refused return SIM also but direct debit set .really hard to follow.please tell the customer hard search and not cancelled order let us know so we immediately react.when I go online showing my mobile IMEI number I bought SIM only deal I didn't get SIM really I couldn't understand”