“Can't download Esim. Can't load Esim manually. Submitted PAC code and have money paid to new provider. Old provider still invoicing me. Completely left in limbo. Utter mess. No help from new provider or Mobiles.co.uk”
“ID mobile has been a mixed bag for me. The price was attractive and once I got it working it seems to be pretty good in terms of coverage etc for my region, so as a carrier they've been pretty good. However, ID Mobile seem to completely messed up the actualy joining and switching process for me! My existing number got transferred before I requested and the eSim I was provided with didn't work. Despite multiple attempts and sometimes conflicting assurances via the live chat that everything would be sorted out, I was left for over 72 hours without a working SIM card or phone number, which it impossible to follow the standard reset process. Eventually a persisant staff member in an actual Currys store beleived me and using the internal phone line to ID managed to sort me out - apparently my phone number hadn't been properly associated with any of the eSiMs or physical Sims I was given. Overall maybe 4 or 5 stars for when it actually started working but only 1 star for the switching process and the live chat which has left me with a poor impression!”
“Process to get the sim was really smooth and easy, with easy to follow steps and keeping my current number was straightforward. Great value for money as well”
“Rubbish. No reception in my area despite it being in an 'Excellent' 4G area. Customer service is a tedious online 'chat'. Noone to speak to. I will cancel.”
“I am happy with idmobile services. It works very well. Did nit give 5 stars as have no internet at home despite map showing great network access in my area”
