“The sim came and where it said redeem voucher code here when you scratched it it there was nothing underneath so I had been charged £10 for the sim upfront and couldn’t even register it. Had to get a sim direct from the network”
“I have paid for 12gb data only to find out once I received the sim card that the allowance was actually only 6gb. I called to query this and was told you mobiles.co.uk has an agreement with Voxi to allow extra 6gb data. I then contacted Voxi and was told that such agreement doesn’t exist. I will now have to wait until the end of this week and call mobiles.co.uk as they are investigating the matter.
Do you call this good customer service?????? I’m so disappointed!”
“I signed up for a 12 gig data pay monthly sim only deal (voxi) and when it arrived the sim only allows 6 gig. I rang mobiles.co.Uk several days ago and was told that someone will look into this but it may take a few days. Well it’s been a few days and as yet I haven’t heard back.”
“I purchased the sim but am still unable to connect as I need to transfer the same number to VOXI. I am told that I cannot do this till my contract ends in 10 days as Vodafone owns VOXI.I wasn't told this when I purchased the sim.
I will wait and see if I can connect. Vodafone or VOXI have both been unhelpful”
Hi Altaf,
We are very sorry to hear this, please contact us via email at Reviews@mobiles.co.uk.
Please provide the following details:
Your full Name:
Full address:
Your email address:
your order number:
We can this look into this fully for you.
Regards
Craig
“No problems at all with the sim, although I had to get Voxi to apply my voucher as I didn't know how to. The service is fine, although not the highest speed! Good experience all-in-all.”
