“The sales experiences was very good with both phone and SIM card arriving the following day. Sadly that is where customer service ends. Phone companies like many other industries put their top team in sales and have a very remote and robotic after service team. I had difficulty in changing the phone number using my pac code. Getting through to Customer Service at Mobiles.co.uk was a very lengthy and tedious process. Once I eventually got through, I was advised I need to speak to EE. Same problem with EE, no easy to find phone numbers and when I did get through, they said I would have the phone number ready to use by the next day. 3 days later, I chased only to be told it would be another 3 days because it was a Friday so over a week has gone by and still no phone.
It was even worse with Tesco Mobile, I was without phone access for over a month and the reason for changing networks. After giving up the will to live, I contacted the CEO's office by email (only choice, no phone numbers) and despite a very prompt response, it merely delayed problem solving for over a week. Their service was even worse than the standard Customer Service. Oh and I was told there's no technicians at Tesco Mobile and the staff are working from home (how many times have you heard this one in the last few months as an excuse for poor service and no access to anyone senior). So the technician replacement is their CS team working through a Troubleshooting sheet. Yours Exhausted. This will no doubt end up on the bin and the poor service continues.”
