“The phone is very fast but I had it a day and the camera glass cracked with only putting it in my pocket. A week later and now it has scratches all over the back! I would recommend if you get this phone to put it in a case as soon as you get it.”
“To start with I ordered a red SE I phone not white, which should have arrived last Monday (17th) but I’m still waiting for it. Apparently it has been ‘stolen’ whilst in the hands of the courier. Meanwhile I have to wait 5 working days whilst they investigate. During that time I have had no update from the courier or mobiles.co.uk. as to where the investigation is up to. Yesterday I rang mobiles.co.uk who advised that I cannot cancel the contract whilst the investigation is taking place. The phone was a birthday present so very annoyed that I cannot cancel and go elsewhere. Absolutely appalling customer service from mobiles.co.uk. Think they need to change their courier and processes.”
Hi Deborah,
Sorry to hear about the issues that you have experienced with your order.
When we investigate with DPD it can take 5 working days for the investigation to be completed. Once the investigation is completed we can advise you further on the next steps.
If you require further assistance with your order please could you email us at Reviews@mobiles.co.uk with the information below:
- Full Name
- Address
- Mobile number
- Order number
Regards,
Kash
Mobiles.co.uk
