“Worst service from this company. Did NOT receive my handset. After not being contacted for 2 working days I had to call them to ask what was going on (I had to pay for this call and I was on hold over 10 mins) they told me I failed a security check and the money would be back in my account. No explanation as to why I was not contacted about this. 5 working days later I had still not received my money back. I rang again (another call I had to pay for and was on hold for over 15 mins) and only then was it explained to me that my refund would not be back in my bank. Instead they would send a check which could take up to 28 days to be recieved. During this time I was billed from the phone contracter £25 which I have still not recieved back. 5 working days later the money from the handset magically appeared in my bank”
“I am disgusted that the phone I ordered was lost and I had to keep ringing chasing the phone and every time I rang I was put on hold, I've now got my own bill from o2 and I've been charged £50 just for contacting about a phone that you lost . I expect something to be done about this”
“After using an iPhone 4s since its launch years ago, I purchased the iPhone 7 for a replacement. Apple's iOS is simply much better than Android. The only thing that makes it a little more complicated is that you need to use iTunes for a variety of tasks. The device itself is very good, but due to its materials and round edges it can be slippery in your hands. Buying a case is a must.”
“Using on the o2 provider. 3G is not existent unless you visit a town. Company refuses to allow me to cancel the contract.
I am in the process of compiling a network coverage or should I say lack of coverage report before referring to the communication ombudsman”
