“Fantastic phone. I was a bit sceptical of a refurbished phone at first but so glad I ordered it. The phone was in immaculate condition and I am very pleased with it.”
“Great phone but speaker mic doesn't work. Couldn't get a replacement as no other refurbished iPhone 7 128g in stock. Have to wait for replacement.Not great really”
“When the phone arrived, the box contained the handset, a cable and a plug. There were no headphones or adaptor to use headphones. Is this normal? After reading the reviews section, it was evident that another customer raised this point and was told that they would be sent out straight away and then never received any. There also seems to be a pattern of the refurbished iPhone 7s being faulty. The problem I encountered was intermittent and wasn't always present on the device, which is one of the reasons why it was so frustrating because I just get it set up how I like it without issue and then it would stop working correctly and I would have to reset it. With that in mind, is it possible the returned handsets are tested in your end for a short period without finding anything wrong and the faulty phone is simply recirculated? It's odd that out of 8 reviews on the refurbished iPhone 7 (in black), four (including mine) were faulty and got returned. When reading reviews of the brand new iPhone 7s, they seem largely positive. I know the phone is refurbished but it is not unreasonable to expect that the phones should work like new and a 50% working rate isn't great. I also couldn't find anything on the website suggesting that basic accessories would be missing with the refurbished options. If I have missed these, I apologise, but it certainly isn't made clear when purchasing any refurbished products. Also costs money to call and resolve the issue. Also get out on hold all the time or get cut off. Interesting that you get to speak to people much quicker when you call the sales team instead. A company that values profit over customer satisfaction isn't great. Currently paying for a contract I have not been able to use without any offer of holding fees or compensation for the waste of money. My biggest fear now is getting the replacement phone and finding the same problem only to be told I'm now out of the 14 day cancellation period (despite not having a phone for he vast majority of that time frame).”
