Hi Leanne
I'm sorry to hear of your issue with your new phone. May you supply me your order ID so that I can look into this for you.
James |Mobiles.co.uk Customer Support team
“Love the phone hate m mobiles. Rude, unhelpful, customer service is shocking! Will never use m mobiles again found the same deals with Carphonewarehouse would recommend them over m mobiles anytime. Would not recommend you use this company. All they want to do is sell you a phone when one little thing goes wrong they are not interested, make hollow promises they can't deliver on.”
Hi Antony
I'm sorry to hear that you have had a bad experience with our customer service team. May you supply me your order ID so that I can have a look into your issue.
Kind Regards
James |Mobiles.co.uk Customer Support team