“Very quick response to acceptance eg. Within the hour. Phone received.within 24 hours. Text messages sent to notify of delivery time. So far very impressed.”
“I ordered the phone last Thursday, to be delivered to your Oxford St store next day (Friday). By Tuesday when I visited the store to collect it they still hadn't received it.
I tried again on Thursday (ie 1 week later). Still no phone.
I contacted you by 'chat' and discovered that it had been delivered to an address in Dorset, and not only that, but as no-one was in, was left next door, who are also rarely in.
My son found it deposited on our doorstep on Thursday with no note or delivery receipt or anything, not to mention the fact that anyone could have just picked it up and walked off with it.
Anyway, I am still in London and will not be in Dorset until Sunday. So it will be 10 days by then, since I ordered it.
I think you need to sort out your ordering / delivery process - The address where I wanted it delivered, and where I live during the week, they refused to deliver it to for some reason - it was obviously much better to just leave it at an unused property in the rain for anyone to simply take as they were passing. PS. The rating for the phone is obviously unfair as I don't actually have it yet.”
“Definitely at least couple of steps up from my old Galaxy Ace - I love the new / better features and larger screen area. The whole phone is only slightly bigger than the Ace and fits comfortably in my pocket even with the protective case I bought for it. Battery life not as good as the Ace but this is a minor niggle compared to the spec of the phone.”