“These arrive quickly and have all been perfect. They are wrapped in a spearate plastic bag which keeps them safe and sterile. No huge clumps. perfect size for monotubs or bags.”
“I will review the purchases when I get to use them. It took almost a month and a stopped payment to get MSC's attention. I finally received the whole order that I placed in mid September. Everything looks like it should so far”
“I never received my product. It was lost in the mail. I’ve been emailing back-and-forth from you guys for about a month now and I have gotten no refund or have I gotten a new package. I’m afraid I will no longer be doing business with you guys because I am highly disappointed, I thought you were better than this….. For me, this is $60 loss and you could’ve sent me out a new package. It’s just substrate. I’m sure it doesn’t cost you that much to make… but I am highly disappointed”
I'm truly sorry to hear about your experience, Ronald. It's unacceptable for you to face such an issue without a prompt resolution. We take your feedback seriously and understand how frustrating this situation must be, especially after expecting a smooth transaction.
We strive to ensure that all our customers receive their orders in a timely manner and receive support through any issues that arise. It's clear we fell short in handling your case, and for that, we sincerely apologize.
Please allow us to make this right. I urge you to contact us directly one more time (grow@mushroomsupplies.com) so that we can expedite the process of either sending you a replacement or processing a full refund immediately. Your satisfaction and trust are very important to us, and we want to ensure we restore both.
Again, I apologize for the inconvenience and disappointment you've experienced, and we hope to resolve this issue to your satisfaction as quickly as possible. Thank you for bringing this to our attention, and we look forward to hearing from you soon.
“Had great success colonizing the 3lb grain bags, so it made sense to pair them up with this substrate. Did not disappoint! All my projects are colonizing nicely, and I woke up to this yesterday!! Happy camper!!”
