“Works great, so fertile, had to move cake into a tub. My first time and I got 5 oz. Dried fruit! Thank you so much for being such a reliable and great quality product.”
“I had heard really good things about this grow bag, and I had ordered a bag, which never showed up, ordering my second bag today, hoping it'll show up, customer support will not help you on weekends, to which I both love and hate, as this means that I'll be helped by an actual person, but I'm not able to be helped.”
Thank you so much for reaching out and sharing your experience with us, Russell. First and foremost, we want to express our sincere apologies for the inconvenience you've faced with your initial order not arriving as expected. Your patience and understanding in this matter are greatly appreciated.
We're also grateful to hear that you've decided to place a second order despite this setback. Please rest assured that we are committed to ensuring your order reaches you safely and promptly this time around.
Regarding our customer support availability, we truly appreciate your perspective. It's our goal to provide personal and effective support to every customer, and we understand the importance of being available when you need us. We're continually working on improving our customer service experience, including exploring ways to offer support more broadly without compromising the quality of our interactions.
